Job title: Technical support L1 – Automate
Company: ConnectWise
Job description: Job Description . Document partner interaction, troubleshooting, and results in a clear and concise manner . Engages in the application of systems analysis of hardware or software for best practices per technical documentation, and provides solutio
Job Description . Document partner interaction, troubleshooting, and results in a clear and concise manner . Engages in the application of systems analysis of hardware or software for best practices per technical documentation, and provides solutions based on the diagnosis of the problem . Analyze, test, and modify partner and end-user customer’s computer systems based upon their unique design specifications and/or computing environment . Interact with partners and end-users to provide support via phone, ticket system, and chat and answer user inquiries regarding the system . Meet posted metrics for performance . Must be a Computer Science / Any Graduate Job Requirement . Organized, detail-oriented, and self-motivated . Ability to effectively communicate through phone, chat, and email is required . Server level technical skills: server builds and administration, setup, and support, virtual environment administration . Ability to work on multiple issues simultaneously in a fast-paced environment . Ability to work within a team environment as well as work independently while maintaining a high level of efficiency
Expected salary:
Location: Mumbai, Maharashtra
Job date: Mon, 04 Jul 2022 22:52:20 GMT
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