Job title: Technical Consulting Engineer – Switching, Server/Storage Virtualization, UCS (10-15 Years)

Company: Cisco Systems

Job description: What You’ll Do

The teams provide 24 * 7 break-fix, Pro-active and Reactive support to our Global Premium Customers. TAC expects that our engineers demonstrate a high level of customer network intimacy by working very closely with them and understand their business priorities.

Cisco is seeking a Data Center TCE. The position has the following responsibilities:

• Solves product &network problems of high complexity. Has proven understanding in Data Center Server Virtualization technologies
• Provides consultation to independently solve sophisticated product and network problems
• Effectively applies sophisticated lab setups to duplicate and solve problems
• Provides systems/product training and intellectual property material
• Acts as a point of contact for large account network problem resolution
• Submits complete and accurate defect reports in area of expertise
• Consults with other Teams such as TAC and Engineering teams in Cisco to assist Customers
• Work towards continuous learning, results orientation and teamwork
• Ability to motivate change through innovation.

Who You’ll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver world-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The Server Virtualization team works on sophisticated issues with some of Cisco’s top customers. It’s a superb opportunity to master the latest technologies and products. On this team, you will get the opportunity to work in an unusually diverse and socially responsible environment with one of the most creative companies in the high-tech industry. Grow your skills in a dynamic, team-oriented environment and join some of the industry’s brightest minds in deploying and supporting today’s most sophisticated technologies. This role will offer an extensive opportunity to develop your technical and leadership skills.

Who You Are

• CCIE R/S or CCIE DC certified. VCP, RedHat Certification a plus
• Understanding of Security and Data Center architectures, including virtualization, experience in planning, design & implementation of Data Center infrastructure and security technologies
• Deep understanding of Data Center Virtualization, Cisco UCS B-Series, C-Series, X-Series, Hyperflex and Cisco Intersight integration
• Strong Python/Java/JavaScript programming skills in Linux
• Good understanding and knowledge on Java, Linux, Python, Virtualization, OpenStack, Kubernetes, Container
• Will be able to design, deploy & support Cisco data center products with hands-on experience in operation and configuration of Cisco network devices (e.g. routers, switches, Load Balancers, Storage Networks, Application Optimizers, UCS Servers and MDS SAN products.
• Public / Private Cloud experience and knowledge is a plus
• Looking for a challenging assignment with Customer Success at the Core of your through process.
• Apply analytical skills and technical knowledge to tackle product and software problems of moderate to high complexity. Guide and provides support on a worldwide basis. Provides technology/product training and intellectual property material as required, including mentoring to other engineers.
• Interacts across TAC (Technical Assistance Center) teams, Cisco Sales and Professional Services, Development & Engineering teams.
• Participate in business, process, tool and technology innovation initiatives
• Exposure to product life cycle and tools
• Programming experience in C, TCL, Perl, Python, Linux is desirable
• Experience with standardization such as working in IETF would be a bonus.
• Excellent communication & interpersonal skills, Effective consulting and communication skill
• Well-versed in industry trends

Minimum Qualifications

• Minimum 8-10 years’ experience supporting Datacenter Products, including significant analytical and troubleshooting skills, shown crisis management skills and ability to handle critical customer issues/problems
• Bachelor’s Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field.
• Experience in a NOC, TAC environment is good to have
• CCDE preferable, CCIE level knowledge is a requirement

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Expected salary:

Location: Bangalore, Karnataka

Job date: Sat, 11 Jun 2022 22:11:33 GMT

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