Job title: Technical Consulting Engineer – Unified Collaboration – 5-8 years
Company: Cisco Systems
Job description: What You’ll do
As Technical Consulting Engineer part of our OneX Support Services, you will work on complex and in-depth networking problems requiring strong analytical, problem-solving, engineering, and communication skills. You will be responsible for driving the successful resolution of technical issues reported by customers and thinking of innovative ways to avoid issues in the future. The problem resolution path involves in-depth research on technical topics, reproduction of customer’s environments and issues using Cisco lab equipment comprising all Cisco products, technical exchange and discussions with product development and engineering teams, interaction with Cisco Technical Leaders and, very importantly, strong communications skills in order to interface effectively with customers and internal partners.
Required skills :
- Bachelors/Masters degree in technical field (CS/EE) and 5-8 years Networking Industry experience.
- 3+ years of troubleshooting experience with strong knowledge in Unified Communication technologies – (Cisco Communications Manager, Voice Gateways, CUBE, CUSP, Communications Manager Additional Apps & Plugins, Unity, Phones, Fax, Modems, Call Agents)
- Effectively recreates technical issues in lab environment to root cause customer problems.
- Good understanding of VoIP (SIP, H.323, SCCP, MGCP).
- Administrator level knowledge of Linux and Microsoft Active Directory.
- Ability to work effectively with minimum supervision, provide guidance to other team members.
- Strong communication skills both written and verbal.
- Strong customer handling, ownership and escalation management skills.
- Submits complete and correct defect reports in area of expertise.
Desired Skills:
- Working knowledge of Cisco conferencing products (Telepresence Endpoints, Expressway, Cisco Meeting Server(CMS), VCS) or Cisco Unified Contact Center Enterprise Solution/Cisco Unified Contact Center Express Solution
- Scripting Knowledge( Python,Perl).
- Ability to contribute/lead innovation projects, initiatives in the team.
- CCNA, CCNP or higher networking certification.
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco Covid-19 Vaccination Policy
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Expected salary:
Location: Bangalore, Karnataka
Job date: Sat, 11 Jun 2022 22:29:13 GMT
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