Job title: Senior Manager – Knowledge Management
Job description: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities a
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. We are looking for Knowledge Management leader who will direct and facilitate the KM strategy of the organization in creation of Knowledge lab. He/She will be a research, development, and implementation expert on :- A) Identifying Knowledge requirement through rigorous research and insight generation B) Content creation C) Storage and Ease of content retrieval (Implementation of knowledge management platforms for ease of storage and retrieval of content ) D) Creating KM awareness and adoption with the organization Job Responsibilities: Identify knowledge requirement :- Identify the knowledge requirement critical to the organization looking beyond technical knowledge (‘know-how) to strategic, business and people development through research and insight generations based on Learner VOC NPS/CSAT feedback ratings and case resolutions. Generating training requirements for refreshers and customized trainings through detailed and scientific Training Need Analysis of internal data. Identify requirement of articles/FAqs for external learners based on analyses of existing and new ticket data. Zendesk article feedback etc Content Creation :- Design and develop concise, user-friendly content/Articles relevant for internal and external learners as per the requirement. Oversee and manage the design resources for service delivery ( internal ID and external vendors ) to produce final training materials in the form of articles , multimedia content , gamification , videos, authoring tools etc Strategize the development and adoption of self help learning through multi media training content Storage and Ease of content retrieval:- Manage articles for external learners ensuring content is organized, current, appear professional and provide workflow capabilities that support Organization mission and goals Developing a taxonomy for knowledge base articles/Content , which exploits categories to create ‘containerised’ knowledge base , use of meta tags for ease of retrvial Creating KM awareness and adoption with the organization :- Create awareness in the organization of the principles of knowledge management and how they can impact the performance of the organization. Work with leadership to establish KM as a priority business lever for the organization and develop means to legitimize and motivate the seeking and sharing of knowledge Create an awareness of the behaviours and culture needed to promote knowledge management and guide and support both individuals and teams in embracing a change in behavioural style, moving from data/information push to knowledge pull and sharing Identify interdependencies between teams and work closely with peers to introduce new knowledge content development routines Work to ensure appropriate IT enablers for knowledge management Job Requirements: Strong attention to detail and organizational skills. Excellent communications skills. Excellent verbal, oral, interpersonal and written communication skills, including experience with developing and delivering presentations, writing, and blogging social media content High quality control skills with superior attention to detail and the ability to meet stringent deadlines Ability to develop knowledge assets using a variety of multimedia tools (e.g., Adobe Creative Suite, video editing tools, screen capture tools, web editing tools, etc.) Conducts routine audits of content within knowledge repositories to assure compliance with the knowledge architecture and related standards, policies and procedures Strong attention to detail and organizational skills. Excellent communications skills Experience or knowledge related to local, state, and/or federal government programs in the field of criminal/juvenile justice, victim services, and/or health and human services Ability to demonstrate strong attention to detail Ability to exercise good judgment, discretion, tact, and diplomacy Knowledge of search engines and basic research reporting standards Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Location: Mumbai, Maharashtra
Job date: Sun, 30 Jan 2022 23:18:50 GMT
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