Job title: Opening for customer Support Dentist (BDS) in Toothsi at Andheri
Company: A2Tech.
Job description: Profile:- Customer Support Dentist
Qualification:- BDS
Experience:- 1yr / Fresher Can Apply
Salary:- upto 37k Inhand
Location:- Andheri
About toothsi:-
Toothsi is a new age startup in the dentalspace providing smile correction services at home. toothsi utilizes revolutionaryClearAlignertechnologytomaketeethstraighteninghassle-free and affordable. A desirous patient can have access to a superior quality, transparent and convenient alternative to conventional bracestreatment at home. We are a well-funded (
9 million USD) and rapidly growing startup operating in Mumbai, Bengaluru, Delhi, Mumbai, Hyderabad, Ahmedabad and Chandigarh and soon to establish a PAN India& International presence.
What we can offer:-
An ego-free work culture & chance to be a part of growing start up team – The freedom to execute your novel ideas – Goals that will push you to the limits of your abilities – The opportunity to impacts the lives of millions of people with the products we build
Responsibilities:-
1. Handle about 50-60 calls of customers on-boarded by sales team(Smile correction/ Smile straightening)
2. The initial call will be primarily to book delivery followed by issue resolution and query Handling on successive calls
3. Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms
4. Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required.
5. Tabulate and record responses from all customers on excels. Generate relevant reports from the same.
6. Schedule appointments for patients and coordinate with the required doctor who shall visit the patient
7. Follow up to ensure that appropriate actions were taken on customers’ requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Analyse quality of calls and strive for improvement
Requirements:-
1. 0-3 years of experience in Dentistry.
2. Bachelors Degree in Dentistry
3. Excellent communication skills, both written and verbal
4. Strong problem solving and analytical skills
5. Self-driven, comfortable with a fast-paced, always-on, highly ambiguous Environment
6. The capacity to grasp quickly and self-learn
Benefits-
Budding team with ample opportunities for growth
Interested Candidate Can Contact on 7208958683 or Mail at komal@a2techconsultants.com
Other details
Expected salary:
Location: Mumbai, Maharashtra
Job date: Sat, 25 Dec 2021 08:19:47 GMT
Apply for the job now!
