Job title: Technical Support Consultant
Company: Adobe Consultants & Outsourcing
Job description: Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empoweri
Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Responsibilities: . Provide a professional & competent standard of chat, phone and Online support for Global customers of products like Captivate, FrameMaker, RoboHelp, Presenter, Presenter Video Express, Technical Communication Suite. . Provision of Technical & Customer Support and issue resolution services directly to Top Value Customers (TVC), Enterprise (ETLA/CLP/TLP) customers, eVIP customers, Perpetual customers and Individual Subscription customers, leveraging appropriate internal and external resources to bring cases to closure. . Responsible for following established processes and policies in all customers’ interactions. . Deliver First Call Resolution by handling customer requests and resolving customer’s technical and non-technical issues as often as possible during the first contact for assigned products. . Accurately document all customer interactions in a case tracking database. Content to be logged in full written English. . Accountable for personal achievement against performance targets including case resolution and turnaround time, open case aging, first contact resolution rate, case quality and customer satisfaction. . Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps. . Advanced research on issues escalated by regional Tier 1 Engineers. . Assist in testing new and enhanced product features. . Troubleshoot, validate and report customer submitted bug reports. . Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions. . Assist in special projects and other duties as assigned.
Expected salary:
Location: Noida, Uttar Pradesh
Job date: Sat, 27 Aug 2022 22:53:13 GMT
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