Job title: Technical Specialist -Desktop Services
Company: Fidelity International
Job description: About the opportunity
About Technology
The Technology function provides IT services to the Fidelity International business globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation.
Purpose of your role
Reporting to the Team Lead, the incumbent will be a member of the larger Techhub Services group with a primary focus to support and enhancing end user services.
You will be responsible for identifying areas needed for improvement and implement improvement plans for end user technology experience. You will also work closely with key Tech teams with TIS (Service Desk, Local support, Network Team, AD team, Application teams) to improve the end user services
Key Responsibilities
- Redefine and build processes for enhancing user experience using Nexthink
- Work closely with Service Desk and Support Engineers to allow more left shift using Nexthink
- Work with stakeholders and finalize the format for dashboards.
- Have close interaction with Enterprise Architect/Product Owners to work on future enhancements of the tool
- Work closely with the Vendor in case of issues or tool upgrades
- Should review defined matrix and KPI index and update as per environment need
- Analyse, process and fix stakeholder requirements – Strategic decisions
- Prepare and publish test reports to document test results and satisfy requirements.
- Work with management, Application owners, vendors, and other stakeholders to analyse and make recommendations on observations from Nexthink.
- Successful candidate will be a highly motivated, self-starter and technical leader with high technical competencies in end user computing environment.
- Previous experience in a similar role
- Flexibility in managing global processes and being available on-call for emergency situations always
- Added advantage is to have knowledge on MAC operating systems and windows expert
Experience & Qualifications
- Graduated with a bachelor’s degree in Engineering, Science or Technology, should have at least 7-9 years of experience in IT with majority of it in SOE build – functional and operations, Deployment strategy building.
- Work as individual contributor on SOE design and build activities.
- has sound knowledge on CentOS. MacOS and Windows OS
- Has excellent communication (written & verbal) and vendor management skills to interact with business across the globe.
- A strong understanding of networking concepts and technologies such as TCP/IP, HTTP and other web protocols, proxies and load balancers
- Excellent knowledge of Microsoft Cloud technologies – O365, Microsoft Azure
- ITL certified (Desirable) with a knowledge of structured change management.
- Understanding of technologies like SCCM, Citrix Xen-desktop, Xen -App and Microsoft Intune
About you
About Fidelity International
We’ve been helping our clients plan and save for the futures they want for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to 2.5 million clients – everyone from central banks and financial institutions to wealth managers and private individuals. We think generationally and look to the long term. And today, building on the security of private ownership and our strong sense of purpose, we’re growing our business like never before.
What it’s like to work here.
In our welcoming, caring culture, you’ll feel valued, trusted and free to express yourself. We recognise the value of inclusion and diversity in culture, in thought and in experience. With this in mind, please let us know if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.
As well as a clear commitment to inclusion, we offer real flexibility about where, when and how you work. It’s an approach we call ‘dynamic working’, and you’ll find it brings the very best out in you.
Getting started
For more about who we are, how we work and the part you could play in both our progress and our future, visit .
Or, if you’re feeling inspired, start your journey with us right now.
APPLY
Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.
Expected salary:
Location: Gurgaon, Haryana
Job date: Sun, 17 Jul 2022 04:36:32 GMT
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