Job title: Technical Leader. SDWAN
Company: Acacia Communications
Job description: Our CX Vision is to accelerate our customers’ success, and profitable growth for Cisco and our partners, by delivering the best customer experience in the industry. What You’ll Do * As a Technical Leader in the CX Center support services supportin
Our CX Vision is to accelerate our customers’ success, and profitable growth for Cisco and our partners, by delivering the best customer experience in the industry. What You’ll Do As a Technical Leader in the CX Center support services supporting Enterprise Routing, the primary responsibilities include Customer problem resolution: Active participation in customer critical issues – RRR, CAP cases. Assist the team in troubleshooting sophisticated network issues Talent development: Mentor and coach engineers to develop into SME and future technical leaders Content development: IC digitization, content creation – videos, articles Drive innovation and automation across TAC processes, tools, Extensive engagement and building a positive relationship with Engineering for on-going product issues, CER, EFT etc. Who You Are Strong exposure to Large Enterprise network environment on next gen routing Expertise in WAN technologies Network Operating System experience, preferably IOS or IOS-XE/ IOX-XR Exposure to product life cycle and tools Customer experience: Reproduction and debugging of customer issues, handling of field queries Ability to work with a cross-functional and geographically diverse team is encouraged. Experience in Linux, CPU architectures, virtualization and Linux device drivers would be a plus Tackle problems creatively and multi-task in a fast-paced and constantly evolving environment. Programming experience in C , TCL , Python , Linux , Cisco IOS is desirable Experience with standardization such as working in IETF would be a bonus. Education & Experience Minimum 10-12 years’ experience supporting Service provider, Enterprise networks and/or large data center environment Prior experience in a NOC, TAC environment is a must Work experience in implementation and configuration of layer2/layer3 routing and switching on Cisco IOS or Data Center products. Experience installing, configuring, and maintaining all manners of network hardware, cabling and associated peripherals including Switches, Routers, Firewalls, Proxies, Traffic Managers and other network appliances. Hands on, proven experience in one or more of the following technologies: Cisco, HP, Aruba, Brocade, Checkpoint, Palo Alto, Bluecoat, Infoblox, Solarwinds, F5 CCDE preferable, CCIE is a must Technical Skills Strong Networking and in-depth knowledge in Cisco routing technologies ( CCNP, CCIE level knowledge preferred ) Detailed knowledge of LAN/WAN designs as well as the support processes surrounding large scale network deployments Routing Protocols such as BGP and OSPF Understanding of Linux systems, virtualization technologies such as VMWare and KVM Understanding of Cloud Technologies such as AWS, Azure, and Openstack Understanding of security technologies, digital certificates, X.509, IPSec, TLS, SSL Proficient with networking tools such as traffic generators (e.g lxia), sniffers et al. IPv4/v6, MPLS, BGP, OSPF, IS-IS, PIM, MANET, Frame relay, ATM, Segment routing, Ethernet: GE, 802.1q VLANs, 802.1ad (QinQ) Knowledge of VxLAN/Routing Technologies and protocols is a definite plus. Familiarity with Transport Layer Security (TLS) and IP Security (IPsec) Unicast/Multicast Forwarding experience would help too. Cisco ASR1K , Cisco ISR series ,CRS. Softskills Demonstrate Leadership skills Good analytical and troubleshooting skills Excellent verbal and written communication skills. Effective business writing Good Customer handling skills.
Expected salary:
Location: Bangalore, Karnataka
Job date: Sun, 10 Jul 2022 22:53:35 GMT
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