Job title: Technical Consulting Engineer- SP-RP/IOS-XR ( 3 Years)
Company: Cisco Systems
Job description: Who You’LL Work With
##The business Entity
Cisco CX Mission is to accelerate customer success through innovative services and world class people, partner, processes & tools, Services led interactions are key differentiator to enhance the value of Cisco’s solution to customer.
##The Team
We are a team of engineers with deep technical expertise on Cisco’s product and technology used by Service provider Customers and relevant industry experience.
We work closely with Cisco Engineering team & CX Leadership to identify and implement actions required to accelerate success of Support Services Organization.
##Who You Are
We need a phenomenal teammate and natural innovator that can drive the resolution of sophisticated customer issues, and improved customer experiences with products, technologies, and solutions by demonstrating technical excellence, teamwork, and ownership in all aspects of customer problem resolution.
Focus should be on complex, interdependent, highly visible customer issues that have a broad impact.
Serve as a multi-functional technical advisor by applying depth and breadth of knowledge to drive customer success.
##Minimum Qualifications
Typically requires bachelor’s degree in a technical field (CS/EE preferred) or equivalent plus 2-4 years related experience.
Professional level (CCNP) or equivalent relevant certification desired.
Effective written and verbal communication and interpersonal skills. Developing presentation skills.
Shares information and communicates clearly with team members to complete deliverables.
Has basic knowledge of software programmability, automation, orchestration and/or virtualization.
Understanding of network Programming skills (Python) will be an added advantage
##Desired Skills
Experience and knowledge of Product and Technologies used by Service provider network like Routing protocols (BGP, OSPF, IS-IS), MPLS,L3VPN,L2VPN, Multicast.
Hands on experience in resolving Medium to complex network issues.
Working knowledge of handling network down situations, this role will be supporting Technical Consulting engineer resolve such issues.
Submits effective escalations with Engineering teams with guidance from senior Engineers
Experience in writing technical documents, knowledge management and technical training.
Previous experience in testing/Lab recreates. Ability to identify requirement to recreate customer problem in order to isolate and resolve the customer issue.
Added Advantage, knowledge on Cisco Routing products such as ASR9XX, ASR9K, NCS5500, NCS5XX.
Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests
Individual contributor
##What you will do
Optimally seeks assistance from other TCEs for problem resolution when required. Assists other TCEs with problem resolution.
Submits effective escalations with Engineering teams with guidance from senior TCEs
Recognizes and submits bugs with all required related information
Builds and utilizes basic to moderate complexity lab setups to duplicate and resolve problems.
Uses content for efficient problem resolution.
Creates and refines intellectual capital (including documentation and training) within technology area.
May mentor and develop more junior TCEs.
Actively seeks a mentor(s) to continue building skills.
Understands how software skills and tools can be used to configure, deploy and/or troubleshoot Cisco products and solutions.
Drives customer satisfaction and takes ownership for customer success. Fully identifies and resolves issues identified within the case.
Typically interfaces with customers, other TCEs, Partners, Global Delivery Partners, field personnel, and internal engineering departments.
In addition to applying known solutions to solve problems, works on problems of moderate scope and complexity that require more analysis and inquiry.
Receives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignments
##Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company.
We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart.
Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Expected salary:
Location: Bangalore, Karnataka
Job date: Fri, 26 Aug 2022 22:11:51 GMT
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