Technical Consulting Engineer – R&S

by

Job title: Technical Consulting Engineer – R&S

Company: Cisco Systems

Job description: What You’ll Do

  • As part of the Cisco CMS organization, you will be part of a dynamic, fast-paced and supportive team that will build you up as you manage the technical support for some of Cisco’s biggest customers. You will be given the opportunity to work alongside many of Cisco’s Technical and Advanced Service organizations and will receive a unique insight into the IT services industry all the way from pre-sales to day 2 support as an engineer focused on some of Cisco’s key customers.
  • Act as a focal point for all customer issues related to Operations and Operational Requirements
  • Work on sophisticated problems where analysis of situations requires an in-depth evaluation of factors, offering support and supervision.
  • CMS supports its customers 24*7 so candidates should be flexible to work in shifts and participate in daytime and night/weekend shifts and/or on-call rotation
  • Tackle Cisco R&S and Data Center technology-related issues to quickly resolve downtime and outages, with support and supervision.
  • Develop specialization in specific areas (i.e. technology, product) over a period of 1-2 years
  • Handle issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer happiness
  • Efficiently communicate issues to engineers within the support team and resolutions/workaround to the customer
  • Open to constructive feedback on areas of improvement. Constantly working on skill development.
  • Perform ad hoc analysis and tasks as assigned
  • Understand and meet customer agreements (SLO/SLA/commitments)
  • Understand and Apply the ITIL framework (Event, Incident, Change & Problem Management)
  • Collaborate with peers and multi-functional teams
  • Maintaining the knowledge required to perform the role effectively
  • Participate in regular sync ups with Management and Technical Leads
  • Self-Motivated, Requires limited supervision
  • Translates team goals into personal work assignments
  • Implements methods and procedures for new assignments
  • Takes initiatives on how to offer creative solutions to uplift not only the team but also the customer
  • Has good interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff to ensure a healthy environment is curated

Who You’ll Work With

Cisco Customer Experience Centers (CX) Managed Services (CMS)– This is a team of leaders – we offer R&S and Datacenter Operations as a service solution and Managed services to customers with groundbreaking consulting to ensure customer success. Our team members work multi-functionally to deliver business outcomes to our customers, along with the resources to ensure personal and professional growth.

Who You Are

  • B Tech. qualified (favorable – IT, Computer Science, Electrical Engineering).
  • CCNP – Routing & Switching or Data Center, CCIE (advantageous)
  • ITIL Foundation V3
  • Ready to work in 24* 7 environment.
  • 7+ years of overall experience in Large SP or Enterprise with at least 4 Years in the relevant technologies.
  • A creative, positive, and proactive can-do demeanor and a willingness to learn new technologies, processes and procedures.
  • Ability to work in a fast-paced, high-pressured, multi-functional, cross country, territory, and theatre environment.
  • Ability to work as a great teammate and work with minimal supervision.
  • Demonstrate a high level of maturity and confidentiality.
  • Attention to detail and interpersonal skills

Desired technical skills:

  • Expert knowledge of networks and related technology. In-depth experience configuring and supporting network protocols like IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, Segment routing, etc.
  • Solid understanding of Cisco Routers like ISR2900/3900/4400, 7200, 7600, ASR 1K,9k, CRS and Switches like Cisco 2900, 3600. 3750,3650, 3850, 4500 & 6500 series
  • Knowledge of layer 2 technologies like VTP, STP, MST, RSTP+, Trunking, VLANs, Layer 3 Switches, Logical Ether Channels etc.
  • Strong knowledge of DC technologies and devices like Nexus 2K, Nexus 5K, Nexus 7K/9k/3k, VPC, VDC, FEX, VSS, etc.
  • Experience of QoS on Catalyst and Nexus Switching Platforms and WAN networks.
  • Solid Understanding of IOS Features and Services – HSRP, NAT, SNMP, SYSLOG, NTP, PTP, DHCP, CDP, TFTP and FTP Management, Netflow etc.
  • Solid Understanding of Security and VPN – ASA, traffic inspection, NAT, Site-to-Site IPSec VPNs, AAA, Radius, TACACS+, Access Lists, 802.1x, DMVPN, GetVPN etc.
  • Good understanding of Wireless networks as well, experience with Aruba wireless is an advantage.
  • Good knowledge of Multicast protocols – PIM, IGMP etc.
  • Good knowledge of capturing packets through EPC/SPAN/ELAM/Wireshark/Netscout etc and interpreting packet captures.

Experience & Education:

  • 2-3 years of relevant industry and technology experience in a support services environment.
  • BE/ B TECH in a technical field (CS/EE/IT preferred)
  • Cisco or Industry equivalent Networking certification.
  • Automation skills. Knowledge of Scripting and APIs.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Expected salary:

Location: Bangalore, Karnataka

Job date: Tue, 30 Aug 2022 22:48:03 GMT

Apply for the job now!