Job title: Technical Consulting Engineer – 8+ years(SP IP routing)
Company: Cisco Systems
Job description: Who You’ll Work With?
This team primarily provides technical leadership to TAC delivery teams in the region, which includes incubation of new products and services. You will be collaborating with TAC delivery teams, product BUs, TS Product Management, Acquisition Integration, Sales and Service Readiness teams to drive scalability of new products and solutions. Work with Global Technical Leader team and GTAC Technology Office to drive grass roots innovation.
Who You Are
- Provide phone/email consultation to independently debug complex product problems reported by Cisco customer.
- Focal point for large account network problem resolution and complex issues.
- Acts as a technical customer concern point of contact for engineers in team.
- Acts as a technical authority.
- Provides support on a worldwide basis.
- Provide technical support to customers for Cisco technologies, products, and/or solutions.
- Typically be responsible for resolving moderately and complex technical problems, depending on the customers’ need.
- You will simulate technical problems in lab environment.
- You will share knowledge with other people in writing technical documents and enlarge the knowledge database.
- You will provide internal and/or external technical presentations (cross-training).
- You will raise some specific problems to the responsible Business Units for product improvement.
- You will work closely with colleagues to achieve common goals.
- The engineer will strive to technical precision and expertise.
- You will demonstrate a skill and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
.
Minimum Qualifications
- Typically requires Bachelor degree in a technical field(CS/EE preferred) or equivalent plus 8 years of related experience and minimum 4 years with Cisco Routing products such as ASR9XX, ISR4000, & ASR1000.
- Expert level (CCIE) or Equivalent is desired.
- Excellent written and verbal communication, interpersonal and presentation skills. Developing ability to function effectively in ambiguous circumstances.
- Shares information and communicates clearly with site and/or regional team members to improve team effectiveness.
- Has knowledge of software programmability, automation, orchestration and/or virtualization.
- Understanding of network Programming skills (Python, Dockers, Kubernetes) will be an added advantage
Desired Skills
- Experience and in depth knowledge of Product and Technologies used by Service provider network like Routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN, EVPN, MPLS-Traffic, Multicast.
- Minimum of 2 years of experience in Cable technologies like CMTS – DOCSIS, RF gateways.
- Installing and Configuring Cable Modems
- Hands on experience on Cisco Products, ASR9XX, ISR Routers, NCS540, NCS560, NCS5000 , CBR, ASR9000 .
- Hands on experience in resolving Medium to complex network issues.
- Submits effective concerns with Engineering teams.
- Frequently assists other Engineers and Global Delivery Partners with problem resolution.
- Diagnoses, and resolves incidents related to Cisco products, services or solutions.
- Recognizes and submits bugs with all required related. Mentors’ others to file bugs.
- Builds and uses complex lab setups to duplicate and resolve Customer problems
- Produces and shares intellectual capital (including documentation and training) within technology and adjacent areas for internal audiences, Global Delivery Partners and customers.
- Mentors and develops more junior Engineers
- Has knowledge of software programmability, automation, orchestration and/or virtualization.
- Understanding of network Programming skills (Python, Dockers, Kubernetes) will be an added advantage
- Effectively communicates (verbal and written) with the customer and Cisco team members on status and progress of service requests
- Individual contributor
What you will do
- Builds productive relationships with customers and takes ownership for customer success.
- Fully identifies and resolves issues identified within the case. Leads by example. Has a local, site level impact.
- Frequently assists other TCEs and Global Delivery Partners with problem resolution.
- Submits effective issues with Engineering teams.
- Recognizes and submits bugs with all required related information. Mentors others to file bugs.
- Builds and uses complex lab setups to duplicate and resolve problems.
- Produces and shares intellectual capital (including documentation and training) within technology and adjacent are as for internal audiences, Global Delivery Partners and customers.
- Mentors and develops more junior TCEs and Global Delivery Partners.
- Uses software skills and tools to configure, deploy and/or fix Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Typically works with customers, other TCEs, Partners, Global Delivery Partners, field personnel, CAP Managers and internal engineering departments.
- Is a technical expert in at least one are with broad knowledge across the technology. Reads technical documentation, functional specs, RFCs.
- Has an advanced knowledge of global common customer issues and is able to they understand the impact to the industry in addition to the team impact. Comfortable using knowledge to assist with enhancement proposals.
- Solves problems of diverse scope and complexity where analysis requires further evaluations of multiple factors and correlation of data.
- Receives limited supervision. Receives little instructions on routine work and general instruction on new assignments,
- Provides guidance and mentoring to other engineers. Translates team goals into own work assignment.
Why Cisco?
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Expected salary:
Location: Bangalore, Karnataka
Job date: Sat, 22 Oct 2022 22:30:29 GMT
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