Job title: Senior Technical Support Associate

Company: Tech Mahindra

Job description: Excellent Communication skills Experience in International Customer Support and Technical Support ( Blended Process) Must Graduated Comfortable in rotational shifts and night shifts ( US Shift)

Service Manager – Unassigned Accounts, Responsibilities/Results/Outputs: – Serves as a support resource to assist Customer/sales in the handling of Customer affecting service issues – Maintains immediate availability to be assigned cases by identifying readiness in ‘Q’. – Front door confirmations, sales acknowledgements and Customer contacts completed within prescribed timeframes and communicated to front door via prescribed process. – Investigates and resolves concerns raised by the customer/Sales. – Engages the resources appropriate for resolving issues. – Ensures that end to end resolution is provided to the customer by coordinating with different teams – Proactively escalates by phone, following up by email, through the appropriate hierarchical structures. – Documents status and closure, per AT&T requirements. – Provides status and updates to the Customer, sales, and service management leadership. – Ensures that leadership is aware of issues requiring executive, media relations, and or external affairs engagement. – Sets Appropriate Customer expectations of adoption of e-Services throughout service delivery – Complete Issue resolution within prescribed timeframes.

Expected salary:

Location: Noida, Uttar Pradesh

Job date: Sun, 10 Jul 2022 22:50:33 GMT

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