Job title: SAP BASIS – Technical Architect
Company: Colgate-Palmolive
Job description: Relocation Assistance Offered Within Country
# 142908 – Mumbai, Maharashtra, India
About Colgate-Palmolive
Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!
If this is how you see your career, Colgate is the place to be!
Our conscientious household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand brings a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has weighed into our enduring success.
If you want to work for a company that lives by their values, then give your career a reason to smile…every single day.
The Experience
In today’s multifaceted technology environment, it is an exciting time to be a part of the information technology team at Colgate. Our highly technical and innovative team is dedicated to driving growth for Colgate Palmolive in this ever-changing landscape.
What role will you play as a member of the Colgate’s Team for this position?
The candidate is a technical expert and is responsible for providing first level IT support for Colgate users and partners across the globe.
The person will be required to collaborate with business teams / functional teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies.
Who are you…
You are an Associate-
- GITSC Analyst responsibility is to take ownership of end-user issues end-to-end and resolve it ASAP.
- Responsible for delivering high-class customer service to end users on their IT needs.
- Handle calls, chats and service tickets as part of the daily task – be responsible for the service ticket from creation till resolution and act as a facilitator as and when required.
- Troubleshoot operating problems and infrastructure service related issues and involves technical resources where necessary to ensure timely resolution
You exhibit personal leadership-
- Prioritize daily/weekly tasks as necessary. Diligently follow GITSC processes and SOPs.
- Identifies, creates, investigates and researches user questions and problems as well as isolating and resolving information systems problems by effectively using Knowledge management tool
- Manage service center activities such as self-service queue, calls and follow ups on time.
- Give and seek feedback in an open, constructive and timely manner at all levels.
You are a collaborator-
- Collaborate and follow up with other support functions within GIT to resolve business users issues on time.
- Lead and/or participate in key projects and initiatives as per assignment.
- Recommends system or process improvements, including procedures, training, and enhanced documentation to the knowledge management team.
- Assist on determining recurring incidents descriptions/resolutions
What you’ll need…(Required)
- Prior experience supporting Infrastructure related issues like hardware, software, basic network issues, Active directory etc
- Experience providing first level IT support to Global customers/users
- Strong written and verbal communication skills in English
- Ability to handle multiple customer requests simultaneously and prioritize daily workloads
- Ability to identify, analyze, and resolve problems logically
- Ability to troubleshoot and identify root cause
- Should be flexible and adaptable to new technologies
What you’ll need…(Preferred)
- Prior experience working with different CRM tools like fresh service, ServiceNow
- Exposure to Service center Knowledge management tools and processes
- Exposure to Service center reporting and analytics
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.
Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.
For more information about Colgate’s global business, visit the Company’s web site at . To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit . To learn more about Hill’s and the Hill’s Food, Shelter & Love program please visit . To learn more about Tom’s of Maine please visit .
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject “Accommodation Request” should you require accommodation.
Expected salary:
Location: Mumbai, Maharashtra
Job date: Wed, 31 Aug 2022 03:08:37 GMT
Apply for the job now!