Job title: Regional Customer Service Lead (RCSL) – Supply Chain
Company: Talent Leads HR Solutions Private Limtied
Job description: Job Description : Roles and Responsibilities JOB DESCRIPTION Business Title: Regional Customer Service Lead (RCSL) – Supply Chain Grade: Assistant Manager Function: Supply Chain Management Department: Distribution Reporting to (Business Title): Na
Job Description : Roles and Responsibilities JOB DESCRIPTION Business Title: Regional Customer Service Lead (RCSL) – Supply Chain Grade: Assistant Manager Function: Supply Chain Management Department: Distribution Reporting to (Business Title): National Distribution Manager Location: Mumbai Overall purpose of job : Key Focus Areas: Supply chain -planning n distribution Customer Service, Cost, Stock Management – Stock Hygiene, Aging, Storage Norms, etc Compliances – Statutory, Legal, Organization, Secondary Transport Responsible will ensure Stock Management and Order Execution to all Foods Businesses by working with CFAs /Depots to service orders – On Time & Complete. He will target to manage all stocking points with complete complianceto all Statutory, Regulatory and Other required GMP & Hygiene requirements. Team will optimize distribution costacross CFA / Depot network. Tasks and Responsibilities: Customer Service:- Interact with sales team on day to day basis on issues related to services from CFA & Secondary Transport vendors. Interact with commercial team in resolution of errors faced by CFA team w.r.t to Sales Order upload, Credit blocks, banking instrument detachment, sales return accounting, invoice entry corrections etc. Interact with IT – System team for resolution of system errors faced by CFA. Interact with secondary transport team to ensure timely deliveries to customers. Resolution of customer issues & Increase Customer Contact. Operation Controls:- Intervene and facilitate smooth day to day operations of CFA affairs in liaison with all other functions. Monitoring, Review & Control of Ageing stocks, Damage/Leakages & Expiry of Products. Interact with sales team for timely liquidation of aging stocks – Raising 2nd level alert, Con Call discussion with RBMs and escalation to next level. Interact with operation team in getting adequate repacking material for damage stocks redressal. Get rates from CFA/ASM and forward proposal for liquidation of damage stocks as loose. Monitory regularly loose conversion recovery to sustain expected levels at CFAs. Inventory Accuracy – Inventory Stock count accuracy of 99% for every month Periodic depot audits – Stock, Legal, Commercial and report and identify reasons of variance and closure. Visit to all depots once a quarter & large depots once a month. Drive Depot improvement projects and enhance depot capabilities through visit feed backs & trainings. Secondary Transport coordination and ownership. Compliances:- To look after Legal Compliances of Depots. (FSSAI, CFA Agreements & Other Licenses related to CFA) for theregion. Ensure all statutory licenses are available at the depot and same are updated and displayed. Highlight to HO team about renewals of agreements / licenses Resolving CFA Audit Issues raised by Commercial & 3P Audit agencies. Cost & CEP:- Approvals on CFA spends as per agreed COA. Monthly CFA/Secondary Bill certification and follow-up with HO/Finance for bill payment settlement. Preparation of all base proposal for the depots for approval from HO. 2 Quarterly NDC Closure for each CFA/Secondary Transport partners. Identify Cost saving opportunities & drive regional cost saving programs. Do market survey for secondary freight rates and share the same with secondary team for timely correction and cost benefits Customer Order Management & Service:- Track & Improve Customer Order Service Level – Explore how to capture this Customer Service Level (captured through quarterly surveys) Monthly Meeting with ASMs and DIO / CFA teams Inventory Management: Zero expiry of stocks at warehouse. Maintain products ‘To be Repacked’ below 0.5% of the Monthly Closing Stocks. Maintain damage products ‘To be sold in loose form or processed’ below 0.5% of the Monthly Closing Stocks. Stock at Warehouse more than 3 months old Years of Experience: Four to Five years of experience in distribution / Warehousing industry. FMCG experience would be preferred. Education/Training: BBA / BE /B Tech. Engineer degree any branch. MBA in operations regular/distance learning would be preferred
Expected salary:
Location: Mumbai, Maharashtra
Job date: Sat, 29 Jan 2022 23:06:13 GMT
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