Job title: Professional, Systems Engineering
Company: Fiserv
Job description: Job Title Professional, Systems Engineering
Job Purpose
- Provide exceptional customer service with accurate and detailed support for all requests on a problem-to-solution level. This includes answering client inquires, researching and troubleshooting, solving complex client problems and escalating to the appropriate group when required.
- Devise root-cause analysis for technical issues including action plans to prevent reoccurrence.
- Analyze custom product configurations and settings to enhance product performance or functionality
- Provide clients with a viable work-around for compliance impacting issues to mitigate risk until an appropriate patch/fix is available.
- Compile clear and detailed documentation for Customers, Development, Professional Services, and Product Management.
- Review release notes and test changes to ensure software is working properly, assuring existing features continue to work as required and changes work as expected.
- Prioritize case load based upon client urgency and impact while maintaining client expectations; ensuring a superior client experience.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
Expected salary:
Location: Pune, Maharashtra
Job date: Wed, 20 Jul 2022 05:29:30 GMT
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