Job Description:
Company Name: Paytm
Position: Customer Support Associate
Qualifications: Any Graduate/ Post Graduate
Batch: 2017/ 2018/ 2019/ 2020/ 2021/ 2022/ 2023
Experience: Freshers & Experienced
Location: Remote (Work From Home
Paytm is hiring for the position of Customer Support Associate in India. Candidates with any Graduate/ Post Graduate degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Key Responsibilities:
- Responsible for resolving and replying queries. Managing incoming customer service queries.
- Ensure to meet SLAs set for queries via all relevant communication channels.
- Sending timely events related or customer related communication.
- Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
- Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight.
- Handle customer complaints, provide appropriate solutions or alternatives within the time limits.
Eligibility Criteria:
- Any Graduate/ Post Graduate
Preferred skills:
- Good command over written and verbal communication.
- Problem solver.
- Ability to multi-task and prioritise.
- Strong time management skills and motivated to exceed expectations.
- Flexible based on business needs and requirements.
About Company:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid – Buy Now, Pay Later.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
