Job title: Director, Database Engineering (ITSM, Incident Change Management)
Company: Mastercard
Job description: Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Director, Database Engineering (ITSM, Incident Change Management)
Job Overview:
Own the IT Service Management Function including Strategy, Delivery, Operations, Governance, Maturity for the function
Provide leadership, direction and supervision to staff responsible for performing basic database functions and fundamental data modeling tasks.
Major Accountabilities:
. Drive Operational Excellence on RUN side ITSM maturity for the function
- Recommends future directions.
. Provide leadership to function on IT Service Management and influence strategy
- Coaches and develops direct reports and other employees and ensures department or project is adequately staffed, trained and effectively managed.
- Assumes role of primary technical advisor to management on emerging technologies that could impact new developments.
- Supports chronic complex problem resolution.
- Participates in strategic and financial planning.
Education: Bachelor’s Degree in related functional area or equivalent work experience with exposure to management theories and concepts.
Knowledge / Experience:
. ITSM Expertise
- Budget and Financial Management experience. •Experience mentoring and developing resources in a high performance culture. •Extensive knowledge of Project Management methodology and best practices. •Limited supervision and leads in determining team’s and departmental objectives. •Periodic work direction and review.
Skills/ Abilities: •Lead and manage senior technical individual contributor and management staffs. •Foster open communications across various organizational levels. •Motivate direct and indirect reports to deliver superior results. •Provide functional and directional guidance to staff and recommends policy or strategic direction changes to management. •Will interact across multiple organizational levels and will assume a lead role and set direction for large or complex projects.”
COVID-19 Considerations
In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Expected salary:
Location: Pune, Maharashtra
Job date: Sat, 17 Sep 2022 02:58:58 GMT
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