Job title: Delivery Manager
Company: IKS Health
Job description: Position: Senior Team Manager Grade: 9 Department: Care (VS) Implementations Team Reporting To: Director Profile Overview: This role is responsible to ensure successful onboarding of physicians/accounts from project management to workflow solutioning
Position: Senior Team Manager Grade: 9 Department: Care (VS) Implementations Team Reporting To: Director Profile Overview: This role is responsible to ensure successful onboarding of physicians/accounts from project management to workflow solutioning, kickoff, onboarding physicians, till they move to full volume transition before the providers are handed over to Operations for delivery. This role will also be responsible for handling a team of scribes, grooming them before they are handed over to operations, take ownership of client deliverables, projects related to standardization and technology implementation. Responsibilities: Process: . In-depth insight on the VS process, inventory management and plan action items with the TM based on insights . Lead one component of a performance improvement initiative . Closely collaborate and be accountable for on time completion of charts note and meet client SLA . Responsible for maintaining the daily reports, incident logs & shift planners for your team in order to meet the SLAs defined . Ensure creation and maintenance of incident tracker for all ongoing issues, tracking and closure of the same . Review daily work order planning and management – Review of work list & allocation and shift schedules . Build a congenial work environment to reduce the stress among the team members and boost their morale by conducting engagement and fun activities . Preparing for the process of onboarding including Chart Note Analysis, creating learning repository, finalizing PE and calibration opportunity with the respective provider. . Creating Business Continuity Plan- managing shift timing and leaves effectively Act as a point of escalation for overall delivery. Ensure business continuity and proactive management of delivery risks . Constantly innovate to stay ahead and remain state of art . Perform operational performance reviews with the customer/partner and support improvement plans . Responsible for interdepartmental engagement- engaging with support functions like Quality, Compliance, HR, L&D to support project and team requirements . Contribute to continuous improvement efforts . Drive standardization projects People: . Support and improve performance of team members through constant tracking, feedback and coaching especially in cases of Performance Improvement Plan scenarios. . Identify and retain probable exits through well-defined retention management strategies. . Ensuring high engagement levels in the team through various ESAT initiatives . Ensure timely recognition of team members within the team . Ensuring a Learning culture through training program coverage at all levels as per development plans and the designed Career Architecture. . Ensuring that all programs planned for Self Development are completed. . Manage the resource requirements within the team as and when there is increase in execution of projects. Client: . Work with the external stakeholders i.e. the project managers and the project sponsor at the client’s site for the successful transitioning of projects. . Work with the providers closely for the adherence to the predefined workflow. Qualifications: . A Medical & Paramedical Degree (MBBS/BAMS/BDS/BHMS/Nursing) is mandatory . MBA in Healthcare Administration would be preferred Role Prerequisites: . A minimum of 24 months and above experience of playing the role of a PP or TM within VS delivery operations is a must. . A minimum of 1 year of experience of mentoring and coaching employees is a must. . An experience of onboarding physicians across a minimum of 2 or more specialties is a must. . A START Manager Program, Gold OR Silver medalist would be preferred Functional Competencies: Knowledge of Internal and/OR family medicine is a must Knowledge of EPIC and two other EHRs is a must. Proficient in MS Office Tools (MS Excel, MS PowerPoint, MS Outlook) OR G-suite would be preferred. Good Presentation Skills Project Management Skills Creative Thinking Behavioral Competencies: Analytical Thinking Communication Decision Making Customer Centricity Achievement Orientation Build and Leverage Relationships . Please note: The competencies highlighted above under the functional and behavioral competencies are the MUST HAVE competencies in the role and need to be mandatorily measured during the assessments OR hiring process. IKS Health enables the enhanced delivery of exceptional healthcare for today’s practicing physician, medical groups and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, the 4,500+ member strong workforce at IKS Health includes close to 700 physicians, 150+ technicians along with 3000+ revenue cycle management professionals and manages more than $6 billion in revenue for more than 30,000 client physicians throughout the United States. Our integrated solutions include – financial solutions (including revenue generation, revenue capture, revenue collection and revenue protection), practice solutions (including software, implementation, analytics, training and support) and clinical solutions (coding, compliance review, utilization review and other services that utilize trained clinicians in India). Working with IKS Health, our customers are able to improve their profitability through increased revenues and reduced expenses reduce their AR and improve cash flow improve visibility, control and compliance and leverage our scalable infrastructure to support their growth.
Expected salary:
Location: Mumbai, Maharashtra
Job date: Fri, 10 Jun 2022 22:29:01 GMT
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