Job title: Technical Specialist
Company: Birlasoft
Job description: Key Responsibilities:
- Manage the SAP CRM 7.0 application (Technically and Functionally) as part of application support for a leading gas utility within UK
- Liaise with business users (back office) to understand the requirements and deliver to the requirement by self-developing, coordinating with the other technical team.
- Carryout System Testing of the fixed Incidents and update defects in Quality Center then coordinate with business for the UAT signoff and then manage the release/deployment of the fix.
- Delivering Impact assessment/solutions for change requests raised by business users.
- Manage, coordinate and report application major incidents (P1 & P2)
- Preparation of cutover plan/RFC for implementation.
- Build end to end documentation and catalogue for supported applications and known errors.
- Hand out and give Knowledge Transfer sessions to the team.
- Support to Design daily, weekly and monthly management reports for client.
- Business Engagement – Engaging with business proactive to build trust and relationship for better stakeholder management.
- Demonstrate Proactive Approach rather than fix on fail
- Over-all experience with 5 – 7 years in SAP CRM 7.0.
- Knowledge of CRM functional configuration
- Knowledge of ABAP
- Knowledge on Adobe Forms
- Good experience in Workflow, Web service
- Should have good analytical and problem-solving skills in both Support and Projects.
- Good knowledge in basic
- Experience on CRM WebUI including Component, Windows, View sets and View
- Technical expertise includes creation and usage of Data Dictionary, Selection Screen, and Dialog programs, Reports, Data Migration Techniques, SAP Script, Smart forms, Adobe Forms, ABAP Objects, BAPI and BADI.
- Should have experience in application support environment (Delivering Incidents/Service Request/Change Request/Impact Assessment)
- Has capability to translate business requirements into design and then to development
- Should be able to assist the customers with business case for the development of the chosen option.
- Should have very good communication skills
- Proactive in identifying issues and coming out with solution
- Should have worked in Support projects
Expected salary:
Location: Bangalore, Karnataka
Job date: Sun, 06 Nov 2022 07:04:57 GMT
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