Job title: Acceptance Technical Optimization Analyst II

Company: Mastercard

Job description: Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Acceptance Technical Optimization Analyst II

Purpose of team
Global Customer Service GCS acts as a single point of contact for our external customers and internal business partners. GCS completes analysis of wide variety of customer business and technical inquiries, providing end-to-end ownership. GCS is in essence ‘The face of MasterCard’ to ensure our customers receive world class support.

Purpose of job
GCS provides operational and technical support for customers by proactively analyzing a wide variety of issues, determine needed actions, and follow through to resolution. We interact with customers to provide information in response to inquiries about products or services, handle, resolve or coordinate the resolution of customer issues.

You are the right fit for this job if you:
– Motivated to be a part of driving a world beyond cash
– Views difficult situations and/or problems as opportunities for improvement and actively embraces change instead of emphasizing negative aspects.
– Proactively identifies and develops new methods or improvements to address work challenges.

Role

As an Experienced Customer Service Specialist, you will:
– Need to have a basic to intermediate understanding of the four party payment process model
– Serve as focal point for intermediary customer issues, concerns and requests for enhancements
– Meet or exceed target departmental objectives related to key performance on issue resolution, customer satisfaction and overall availability to handle customer inquiries
– Need a basic knowledge of MasterCard systems and can conduct basic configuration and cross system integrations.
– May provide guidance to less experienced team members and manage smaller project/initiatives as an experienced individual contributor
This job requires some supervision; decisions and actions are based on established procedures and assigned tasks.

All About You
To be successful in this job you should possess:
– A basic college education or equivalent work experience with emphasis in business, finance or information technology
– Previous experience in supporting internal and external customers
– Above average interpersonal and team oriented skills
– Effective written and verbal communications skills
– Analytical/problem solving and planning skills
– Intermediate computer skills (Mainframe, Microsoft Office)
– Familiarity with established operational protocols

Work Conditions:

• Business dress code will be required from time to time.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Expected salary:

Location: Pune, Maharashtra

Job date: Fri, 28 Oct 2022 04:07:02 GMT

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