Job title: Technical Support Engineering IC2
Company: Microsoft
Job description: With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. In Modern Work (MW), we help our customers get productive and stay productive with Microsoft 365 product families. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Response and Resolution . You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices Readiness . You participate in communities with peer delivery roles. . You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness. Product/Process Improvement . You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements language qualification english language: fluent in reading, writing and speaking. skype on-premise or microsoft teams working experience of more than 3 years preferrable if has prior vendor or supplier experience of working with microsoft
Expected salary:
Location: India
Job date: Sat, 03 Sep 2022 22:32:45 GMT
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