Job title: Technical Support Analyst II
Company: CSG
Job description: 23834 Technical Support Analyst II (Open)
Position Type: Full time
Location(s): IN.Bangalore.Office1
Position Details:
CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations .
Remote, India
Hi, I’m , your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.
Channel the power of YOU as the next Full-time, Technical Support Analyst at CSG.
Who will love this job
- A hybrid – you excel when you can choose your work style – remote, in-office, or a combination of both
- A challenger – you encourage others to improve design, solutions, operational and organizational structures
- A leader – you dedicate time to mentor peers to help increase their customer and technology understanding
- An individualist – you succeed by leading your own projects and producing impactful outcomes
- An empath – you know how to connect and communicate with different audiences
What you’ll do
- You will report to Sr Manager Technical Support to contribute towards working in a collaborative environment consisting of professionals from operations, product development, quality assurance, and product support organizations while maintaining Intel, Linux, and Server Application software
- You’ll provide Level 2 Support to customers by resolving technical issues and error messages encountered by customers in a live production environment in addition to technical support to field engineers, technicians, or product support professionals
- You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Analyze business operations to determine opportunities to automate processes and support internal or external users where the product is technical ensuring compliance with Service Level Agreements and OLAs
- Help with integration and system testers to test, correct software while handling all customer issues, including troubleshooting, and providing feedback to the customer
- Support customers per the details contained in the customer maintenance and support contracts in addition to monitoring performance using standard utilities
- Understand available system utilities and logs, proper use, and interpretation of the information to isolate errors, interpret performance indicators, and apply findings to application issues reported
- Work in different business times and be on-call 24/7
You should have
Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we’re a match.
- Bachelor’s degree in Information Technology; Computer Science, Engineering, related field, or equivalent experience
- 8 years of work experience in the IT industry or related fields
- Experience with Windows and Linux operating systems and understanding of the available system utilities and logs and the proper use and interpretation of the information to isolate errors, interpret performance indicators, and apply/correlate findings to reported application issues
- Experience with complex software system architecture and operation
- Experience with scripting language and databases
- Experience with automated deployments including Chef and Ticket and queue management
Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Volunteer, Compassionate, and Holiday Time Off
- Insurance coverage for the family including in-laws, group personal accident and term life insurance policy
- Employee Insurance Top-Up
- Tele consultation
- Sodexo
- Emotional and Mental Well-being Support
- Parental Leave
- Education and Internet reimbursement
Our Story
For over 40 years, we’ve serviced the world’s most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.
Our Way of Life
Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You’ll find CSGers exercising this choice at most of our worldwide.
We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.
We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That’s just who we are. If not us, then who?
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#LI-Remote
Expected salary:
Location: Bangalore, Karnataka
Job date: Sat, 27 Aug 2022 07:06:26 GMT
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