Job title: Technical Support Executive – L1
Company: Vertoz
Job description: What we want:
We are looking out for someone who have good communication skills and have sound knowledge of Technical Support/ troubleshooting.
Who we are:
Vertoz is MADTech Group, helping Digital Marketers, Advertising Agencies and Digital Media businesses with their Data Driven Marketing, Advertising & Monetization expedition by utilizing the latest technology. Vertoz has developed in-house full-stack MADTech Products and acquired various components to complement. For more details, please visit our website .
Job Description:
Participate in 24×7 shifts
Monitor the stability of our products with various internal tools
L1 Support ownership of all hosting products (cpanel/ plesk/ vps/ cloud/ dedicated)
Handle incident response, troubleshooting and fix for various product/services
Handle escalations as per policies/procedures
Get different internal/external groups together to resolve production site issues effectively
Communicate clearly on tickets, phone calls made to the team about various issues
Exhibit a sense of urgency to resolve issues
Build advance automation workflows for automating repeated issues
Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook
Ensure SLAs and Operational standards are met
Raise tickets to different internal groups to resolve recurrent problems, alerts and follow-up on escalated issues
Liaison with engineering teams for RCAs, permanent resolutions on issues affecting production sites
Contribute to Operations handbook
Ensure smooth hand-offs between shifts.
Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config &systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostatetc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter
Windows Windows 2012/2016/2019, NTFS chkdisk/aclsetc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals
Scripting Any of Bash/PERL/Ruby/Python/PHP
Fundamentals Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts
Application Protocols SMTP,HTTP,FTP,IMAP,POP
Systems/Hardware RAID, IPMI/IP KVMs, Hardware
Windows WMI, Powershell/VB scripts, MS-SQL Fundamentals
Applications Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres), Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat
Tools/Utilities Icinga, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN
Certification Red Hat Certified Engineer (RHCE)
Requirements
0-6 months work experience.
Excellent verbal and written communication skills.
Excellent Customer service skills.
Benefits
No dress codes
Flexible working hours
24 Annual Leaves
International Presence
Celebrations
Team outings
Expected salary: Rs.15000 – 20000 per month
Location: Maharashtra
Job date: Thu, 14 Jul 2022 22:30:57 GMT
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