Technical Support Executive – L1

  Clinical Research

Job title: Technical Support Executive – L1

Company: Vertoz

Job description: What we want:

We are looking out for someone who have good communication skills and have sound knowledge of Technical Support/ troubleshooting.

Who we are:

Vertoz is MADTech Group, helping Digital Marketers, Advertising Agencies and Digital Media businesses with their Data Driven Marketing, Advertising & Monetization expedition by utilizing the latest technology. Vertoz has developed in-house full-stack MADTech Products and acquired various components to complement. For more details, please visit our website .

Job Description:

Participate in 24×7 shifts

Monitor the stability of our products with various internal tools

L1 Support ownership of all hosting products (cpanel/ plesk/ vps/ cloud/ dedicated)

Handle incident response, troubleshooting and fix for various product/services

Handle escalations as per policies/procedures

Get different internal/external groups together to resolve production site issues effectively

Communicate clearly on tickets, phone calls made to the team about various issues

Exhibit a sense of urgency to resolve issues

Build advance automation workflows for automating repeated issues

Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook

Ensure SLAs and Operational standards are met

Raise tickets to different internal groups to resolve recurrent problems, alerts and follow-up on escalated issues

Liaison with engineering teams for RCAs, permanent resolutions on issues affecting production sites

Contribute to Operations handbook

Ensure smooth hand-offs between shifts.

Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config &systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostatetc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter

Windows Windows 2012/2016/2019, NTFS chkdisk/aclsetc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals

Scripting Any of Bash/PERL/Ruby/Python/PHP

Fundamentals Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts

Application Protocols SMTP,HTTP,FTP,IMAP,POP

Systems/Hardware RAID, IPMI/IP KVMs, Hardware

Windows WMI, Powershell/VB scripts, MS-SQL Fundamentals

Applications Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres), Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat

Tools/Utilities Icinga, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN

Certification Red Hat Certified Engineer (RHCE)


0-6 months work experience.

Excellent verbal and written communication skills.

Excellent Customer service skills.


No dress codes

Flexible working hours

24 Annual Leaves

International Presence


Team outings

Expected salary: Rs.15000 – 20000 per month

Location: Maharashtra

Job date: Thu, 14 Jul 2022 22:30:57 GMT

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