Job title: Technical Solution Analyst I
Company: Cerner
Job description: Business Unit
AMS Production Support
Job Description
We are excited to hire Technical Solution Analyst I at Cerner. As Technical Solution Analyst I, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders. You will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs. And you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals.
People Management Responsibilities (for associates with one or more direct reports):
Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.
Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates’ development.
Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates’ skills to fill gaps.
Org
Mgd Svcs – AMS
Additional Information
All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
Career Level
Entry Level/ Junior Professional
Company Overview
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
Org Unit
Global Services
Qualifications
Basic Qualifications
At least 4 years total combined related work experience and completed higher education, including:
Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience
Preferred Qualifications
Expectations
Perform other responsibilities as assigned
Provide on-call support when needed
Willing to work additional or irregular hours as needed and allowed by local regulations
Willing to work on a flexible schedule as needed
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Associate Type
Regular
Job Level
Professional 1
Working Environment
Hybrid & Onsite: No Relocation Assistance Offered
Job Function
Support Services & Operations
Government Job
NO
Working Environment Description
This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid
Expected salary:
Location: Bangalore, Karnataka
Job date: Wed, 13 Jul 2022 22:21:53 GMT
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