Technical Delivery Manager

  Clinical Research

Job title: Technical Delivery Manager

Company: BT

Job description: Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

  • The purpose of the role is to interact with stakholeders on a regular basis, manage scope of projects from inception to closure. Define, develop and manage implementation schedules and project budgets.
  • Delivering quality digital features and solutions for our customers is at the heart of everything we do. As a Technical Project Manager you will be single point of contact responsible for planning and delivering the changes across board. Provide functional and technical design capability within the Consumer Digital team, ensuring that our Digital solutions are designed to meet both the customer and business needs whilst matching expectations for ROI, quality, reliability and speed to market.

Acting as SPOC you will be that link between supporting our business stakeholders with their vision for our customers and translating that into requirements and innovative solutions that our Digital teams can develop and deliver.

Specifically the role is accountable for:

  • Coordinating resources, prepare project teams for kick-off and ensure effective completion of project milestones, control project scope and mitigate risks.
  • Ensuring project consultants are delivering to configuration, development, and methodology standards.
  • Ensuring delivery processes are efficient and cost effective.
  • Collaborating with business, partners and vendors and develop a cadence to ensure alignment of projects and priorities.
  • Maintaining overall Programme Structure & Governance
  • Developing and maintaining detailed project plans while adhering to IT OPS and development teams. Integrated program plan across all parties including ongoing maintenance / updates
  • RAID Management & Status Reporting
  • Managing project entry / exit gates
  • Managing 3rd parties involved in the delivery of the Programme

You’ll have the following responsibilities

  • Use Agile methodologies to maintain a strong focus on delivery priorities, holding others to account for delivery, and swiftly responding to changing requirements.
  • Lead and develop high performing teams, supporting Agile working practices, and a digital delivery culture.
  • Promote resilience and responsiveness in the organisation by being open and honest about challenges, and the actions required to address unexpected developments.
  • Gather and report detailed performance data against key indicators, to generate actionable improvements to the quality of service offered.
  • Act as a ‘change lead’ for Digital Acceleration initiatives and other projects, as and when required.
  • Identify, manage and seek to resolve technical risks and issues against business requirements.
  • Build knowledge, capacity and capability within teams, promoting a culture of continuous improvement.
  • Proactively drive innovation, with new ideas and options made available by new technology and process.
  • Keep up-to-date with latest technology, software development technologies and methodologies

You’ll have the following skills & experience

Skills required for the job:

  • Expertise in identifying key business objectives and provide solution recommendations while performing business proves and management consulting analysis.
  • Strong understanding of HR Systems, SAP SF Modules
  • Extensive background in delivering complex HR projects throughout the lifecycle.
  • Proven experience in identifying, evaluating, and developing effective procedures and systems requirements that meet business requirements.
  • Expert in Project planning and progress monitoring, including budget control and milestone control.
  • Creative problem solver, able to build contingency plans and handle stressful situation with professionalism.
  • Experience in Reporting and Analytics Strategy.
  • Strong negotiation and presentation skills.
  • Understanding of both SDLC & Agile methodologies.
  • Experience in working with Agile tools like JIRA, Confluence etc.

Experience you would be expected to have :

  • Excellent requirements analysis and design skills
  • Experience of Agile (or agile / waterfall hybrid) development practices and techniques
  • Excellent technical writing, presentation and communication skills
  • Mentoring and people development
  • Good planning and time-management skills
  • Experience of working to tight deadlines in a technical environment
  • Ability to manage changing business and technical requirements in highly dynamic project environments
  • In-depth experience of both high level and detailed business process models
  • Experience of digital business analysis for customer focused digital services such as web, mobile, eCommerce and eBusiness
  • Conflict management and negotiation skills
  • Relationship management of both internal and external customers
  • Experience of working with teams based across multiple time zones
  • Experience in the use of corporate wikis and work collaboration tools such as Confluence and JIRA


‘As per IJP Guidelines’

  • Please note that as per the revised IJP guidelines for India, you are not eligible to apply for any new roles in case you have been rated “Work to Do” for the last annual performance review i.e. rating for performance year FY 21-22.
  • If you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process but the outcome hasn’t been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you’re issued with a sanction or your appeal is unsuccessful.
  • It is the responsibility of an applicant to not apply to IJP in case if they have been rated “Work To Do” or are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action can be taken against that applicant.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about

How to Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Expected salary:

Location: Bangalore, Karnataka

Job date: Sun, 17 Jul 2022 04:45:07 GMT

Apply for the job now!