Job title: Technical Consulting Engineer – High Touch Technical Support
Company: Cisco Systems
Job description: What You’ll Do
Cisco Support Services ( High Touch Technical Support ) is seeking a LAN Switching Technical Consulting Engineer (TCE) for a position with the following responsibilities:
- Should be able to solve HTTS cases with no or minimum guidance
- Skilled to handle complex and critical customer call
- Ability to analyse, configure and solve problems in large networks
- Engage and collaborate with multiple stakeholders to resolve customer issues
- Provides consultation to independently tackle complex product and network problems
- Effectively utilizes complex lab setups to replicate customer reported issues
- Submit complete and correct defect reports when deemed fit
Who You’ll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
The Switching HTTS team works on complex issues with some of Cisco’s top customers. It’s an opportunity to master the latest technology and products, while working with a technical team with varied strengths. Grow your skills in a dynamic environment and join some of the industry’s brightest minds in deploying and supporting today’s most advanced Internet technologies.
Who You Are
- Should have strong knowledge in Cisco LAN Switching technologies like STP, RSTP, VTP, VSS, MSTP, LACP, VLAN
- Good to have platform level knowledge in 6500, 6800, 4500, 3850, 9000
- Excellent in communications ( verbal and written) and customer handling skills
- Commit to continuous learning, results orientation and teamwork
- Good troubleshooting approach and crisis management skills
About Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it is transforming our customers’ businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Cisco Covid-19 Vaccination Policy
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Expected salary:
Location: Bangalore, Karnataka
Job date: Wed, 01 Jun 2022 22:34:36 GMT
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