Job title: Sr Manager Solutions Engineering SEA
Company: MoEngage
Job description: About MoEngage MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site mes
About MoEngage MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages and SMS. With AI-powered automation and optimization, brands can analyze audiencebehaviorand engage consumers with personalized communication at every touchpoint across their lifecycle. Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month! Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world. We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized asone of the 25 Highest Rated Private Cloud Computing Companies To Work Forin a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic. As a part of the Solutions Engineering team at MoEngage, here are some things you can expect: Continuous learning on the end to end product and exposure to our huge tech stack. Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters The prime and critical focal point for the company representing product , engineering and sales and the company when it comes to existing customers Be part of growing team and has immense visibility across the organization Flexible culture and all doors open to drive ownership and leadership. Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder. As a Solutions Engineering Sr Manager, you will be on the front lines with the solutions engineering or support team to help with all queries, issues or tasks from our South East Asia and APAC region. You will spend the first few months learning all aspects of our MoEngage Platform in order to provide technical leadership to our team of Solutions Engineers. You are in charge of coordinating with the entire Moengage’s customer- facing, engineering and product team to ensure that questions are answered, bugs are escalated and resolved, and feedback is communicated in a timely manner. Key competencies to showcase in MoEngage Customer obsession Open-mindedness and excellent ownership/leadership skills Proactive to coach and scale the Solutions Engineering (Support) department of MoEngage Provide constant constructive feedback to product and engineering teams of MoEngage Implement healthy process and automation to ensure seamless operations of the support team What You’ll Do Being hands-on, using your technical and management knowledge to help our customers successfully integrate and use our platform to the maximum possible value one could achieve. Provide technical leadership to a team of solutions engineers. Manage incoming support requests, identification, prioritization, and escalation to ensure a quick and efficient resolution. Engage in verbal and written communication with our customers to ensure their needs are met. Actively coach and mentor team members to help them grow in their careers. Oversee and manage the long-term growth of the Solutions Engineering organization, including hiring and road-mapping especially for the SEA and APAC support teams Flexible to work from 6 am to 2 pm or 9 am to 5pm shifts based on business contingency plans You’ll Be a Good Fit If You Have 8+ years total experience with a minimum of 5 years of experience leading/managing support queues. Extensive experience in dealing with clients or customers from the South East Asia market. Experience in software development and/or mobile development. Experience managing support engineering teams. Experience recruiting and sourcing team members. Experience interacting directly with customers in a technical context. Demonstrated professional technical support experience. Superior communication and interpersonal skills. Innate desire to provide amazing customer experiences. Ability to learn new technologies quickly. Strong organizational sense and ability to get stuff done Why Join Us! At MoEngage, we are passionate about our team and technology – see below to know more about us. We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.
Expected salary:
Location: Bangalore, Karnataka
Job date: Thu, 25 Aug 2022 22:18:38 GMT
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