Job title: Specialist technical delivery

Company: BT

Job description: Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Our team is customer focused and we can be working on single or multiple projects at the same time. We believe in “Technical Excellence in Engineering” and we deliver world class solutions for our customers by recruiting and training the best to be part of our large multi-disciplined engineering practice.

You’ll have the following responsibilities

· Provide a high level of technical support to our customers

· Own complex customer issues and see them through to resolution

· Take the initiative and advise our customers on how automation can enhance the stability and security of their solution

· Collaborate and share knowledge with other Engineers and Administrators on the support floor

· Hold accountability for all operational and technical support within Security service operations

· Delivers service levels at a competitive cost point, accountable the technical and operational management budget and for the agreed financial metrics

· Ensure compliance to all legal, regulatory and security requirements

· Hold accountability for delivering cost transformation goals through process efficiencies, self-service and automation

· Ensure that operational and technical teams are appropriately resourced to meet demand, contractual terms and deliver great customer service.

· Establish and mature governance processes, embedding quality and consistency across the team, ensuring events and incidents are logged and resolved in a timely manner, maximizing availability and right first time (RFT)

· Coach and develop team to promote upskilling and career development

· Promote and establish high levels of incident ownership

· Use data literacy to ensure effective MI, service reporting and diagnostics.

You’ll have the following skills & experience

· Be passionate about technology and has a desire to constantly expand technical knowledge

· Be detail-oriented in documenting information and able to own customer issues through resolution

· Be able to handle multiple tasks and prioritize work under pressure

· Demonstrate sound problem-solving skills coupled with a desire to take on responsibility

· Have broad knowledge of risks in Security market and industry best practice

· Have broad technical understanding of diagnostic utilities, the service catalogue and BT Global solutions, networks, applications and technologies

· Possess a strong familiarity with key ITIL principles

· Have strong problem solving skills and adopt a logical approach

· Possess excellent written and verbal communication skills in English

You might even:

· Have expert knowledge of NGFW, automation, networking concepts and devices

· Have experience of multiple security vendors and/or hold relevant certifications

· Have good knowledge of routing protocols, security concepts and public cloud platforms

· Be knowledgeable in the application of current and emerging network software and hardware technology and protocols

· Possess extensive knowledge and experience in managing customer service with the ability to attain in-depth knowledge of customer needs and environment

· Have a successful track record of managing & transforming service desks

· Provide subject matter expertise and industry best practice to drive self-service, automation and efficiencies

· Maintain understanding of desk technical and configuration activities, processes and practices

What’s in it for you?

· Competitive salary and on-target bonus plan

· Training and development opportunities

· Career progression in BT Security and across BT with our internal development programme

· Competitive share options and pension scheme.

COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice – which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about

How to Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Qualifications

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Expected salary:

Location: India

Job date: Sat, 27 Aug 2022 06:02:44 GMT

Apply for the job now!