Job title: Software Engineering – Chapter Lead
Company: Telstra
Job description: Employment Type Permanent
Closing Date 5 Sep 2022 11:59pm
Job Title Software Engineering – Chapter Lead
Job Description
India – Software Engineering – Chapter Lead ITAM
“Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including In India where we’re building an innovation and Capability Centre (ICC) in Bangalore.
We are growing, fast, and for you that means many exciting opportunities to develop your career at Telstra. Join us on this exciting journey, and together, we’ll reimagine the future.
About the role
As a Software Engineering Chapter Lead, your role is two-fold where you combine your strong expertise in Software Engineering with people leadership. Through your passion for leadership you connect, engage and develop your chapter members so they deliver value aligned to Telstra’s strategic roadmap.
Through your initiative work, you act as a catalyst for the enterprise. You bring experience in the Software Engineering technical domain and work with multiple stakeholders to understand business needs, and help shape our Software Engineering strategy, solutions and capability to ensure we continuously deliver value to our customers.
About TSE
It’s an exciting time to be in Telstra Software Engineering (TSE) at Telstra! We’re transforming who we are and how we do it to become a world-class software engineering organisation.
Through our T22 and T25 strategies, Telstra is becoming a simpler, more agile business to build a connected future so everyone can thrive. TSE is at the heart of this change where both our products and the experience our customers have with us are defined more and more in software. Software engineering is Telstra’s future!
TSE is a global team of 5500+ software engineers spread across 136 locations and 6 countries. Together, we imagine, drive, design, build and operate the software platforms that differentiate Telstra from the pack. Through our obsession with customers, passion for innovation and our technical excellence, we deliver quality outcomes which create commercial value. We sit at the heart of Telstra, enabling the organisation to disrupt the market; meet and exceed customer expectations; and ensure its future success.
What is the focus of the role?
ITAM is the foremost ITSM tool for Telstra IT, The ITAM Chapter lead role requires a capable servant leader to drive innovation and continuous improvement across all the ITIL capabilities in BMC Remedy along with regular coaching and uplifting the skills of the chapter
Key accountabilities
- Modelling a culture of collaboration and continuous learning to support development of domain and interpersonal capability within the Chapter.
- Coaching and developing chapter members within Software Engineering to enable them to deliver high quality and secure software solutions, providing support and feedback along the way.
- Building strong, trusting relationships within teams that enable a high performing team culture aligned to living our values
- Providing clarity on performance, behavioural goals and expectations to your chapter team to ensure that they can contribute to both mission and chapter activity
- Actively maintaining a talent pipeline for the chapter to ensure that workforce strategy objectives are achieved.
- Managing resource allocation, including recruitment and/or selection, to ensure capability required is available and resourcing issues are mitigated, in collaboration with Group Owners.
- Applying commercial acumen to ensure chapter and resourcing priorities are achieved within allocated budget targets.
- Collaborating with Chapter Area Lead and other Chapter Leads to determine and implement tools/common practices to be used by Chapter Members
Your skills & experience
Mandatory
- Deep understanding of AGILE, SCRUM methodologies and other relevant new ways of working skills
- BMC remedy certification
- Must be ITIL V3 and above certified.
- Deep understanding of Software Engineering metrics such as DORA, Velocity, MVP ( should be able to measure and discern )
- Very Strong Service Management skills
- Incident Problem Change – Module skills (Deep understanding of the processes and Technology used )
- Good financial acumen
- Budgeting and forecast
- Good analytical skills
- Project/Program discovery knowledge
- Performance and Talent Management
Preferred
- Must understand cloud tech such as SaaS and PaaS models (IBM Cloud, AWS , Azure ) AWS Certified preferred
- Preferably Service Operations Intermediate certified
- Should have worked on other ITSM Tools – ex. SNOW, HP Service Manager etc )
- SoW and contract Management
Why join us?
The work is complex and challenging but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.
Interested?
If this opportunity sounds like a perfect fit for you, we’d encourage you to apply!
We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
Expected salary:
Location: Bangalore, Karnataka
Job date: Thu, 25 Aug 2022 00:16:36 GMT
Apply for the job now!
