Job title: Quality Specialist III
Company: Teva Pharmaceuticals
Job description: Company Info
Teva is a global pharmaceutical leader and the world’s largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world’s largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we’ve built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!
Job Description
Performs the functions associated with receiving, trending, logging and coordinating the return of the Samples for product quality related complaints. This includes complaints received via phone, email, and internet.
Utilize knowledge and experience to drive compliant resolution of complaint issue as well as ensure high level of customer service and customer satisfaction is maintained.
Participate in and contribute to Daily Team Huddle meetings to provide up-to-date information to QAS Team Members about products, manufacturing sites, revised Standard Operating Procedures (SOPs)/ Work Instructions (WIs), Trackwise capabilities and functions, difficult/unique customer related scenarios.
Perform the weekly Pharmacovigilance (PV): QAS File Sharing reconciliation activity on a timely and accurate basis.
Partner with other Teva Intake Centers to align on information flow and ensure customer satisfaction.
Participate in the continuous improvement of the QAS Group to drive operational excellence by performing tasks and projects to increase compliance, efficiencies and effectiveness of actions within the Group.
Provide data related to product complaints, volumes, Deviation Reports
Identify automation and defect proofing opportunities and highlight to QAS management via business cases, quantifiable data.
Highlight gaps in SOP/WI procedures to management and provide suggestions for improved clarity and detail, other miscellaneous projects and duties as required/assigned
Qualifications
Preferred would Candidate having degree/masters in Science/Pharmacy as background
Function
Quality
Sub Function
Commercial Quality
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Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva’s global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.
Expected salary:
Location: Mumbai, Maharashtra
Job date: Sat, 16 Jul 2022 00:37:43 GMT
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