Job title: Patient Care Counselor
Company: Indegene Private Limited
Job description: Greetings from Indegene !!
We are hiring for the role of Patient Care Counselor.
Interested candidates may call/send in their updated resume for the rounds of discussion.
Job details :
Broad Area- 1: Responsible for End to End engagement for Win For Patients
Counsel patients for improved health related outcomes at home visits, hospital OPDs and doctor visit through lifestyle management & exercises.
Ensure execution of PSP in their respective territory as per NP4 approved process flow.
Report adverse event/ market complaints as per the SOP.
Meet patients in regular intervals during pre-infusion, during infusion (if necessary), post infusion, 3 months, 6 months & 11 months post infusion & any other home visit based on patients requirement and basis the laid-out touchpoints.
Responsible to meet HCPs along with the clients TBE to introduce the PSP.
Responsible for achieving set targets for patient enrolment and patient adherence to the therapy.
Manage the compliance and adherence of patients enrolled.
Review and take approvals for financial deviations
Should be able to empathize with Patients.
Provide patient support by coordinating with pharmacists, stockists and direct to Patient stockist
Ensure patient data entry in CRM tool with required details to be filled as per brand requirement
Handle patient queries and providing response from pre-defined FAQs
Broad Area -2: Operational Roles and Responsibilities
Develop relation with physicians at hospital in co-ordination with Takeda Sales team
Capture details related to Adverse Drug Reactions reported by patient in pre-defined templates
Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis
Reporting accurate data to reporting manager on pre-defined timelines and in structured manner
Attending Review calls / Meets with client / internal Leads at regular intervals
Should have good oral and written communication in English and vernacular language as the location base
Should be flexible to adapt and travel on Adhoc work related requirements.
Should be a self-starter and capable of working in team
Coordinate and Run review for work allocated with clients, internal teams as assigned
Execute Small/Medium size Project Tasks and schedules
Participate in People Practices – welcoming, communication, apply leaves for individuals
Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
Coordination with internal stakeholders to run the operations seamlessly
Broad Area – 3: Training & Self Development
Participate in trainings and learn through hands-on experience on the job.
Volunteer in training programmes to develop skills in areas relevant to the job in addition to the areas of interest.
Broad Area – 4: Compliance to quality, confidentiality and security of data. * Responsible to strictly adhere to quality standards, confidentiality and security policies of Indegene
- Responsible to strictly adhere to quality, standards, confidentiality of client
MSW, BSc nursing, Dietician, Nutritionist, Bpharm, MPharm, B.sc, M.sc
Job date: Wed, 05 Jan 2022 08:10:31 GMT
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