Patient Care Counselor

  Pharmacy Vacancy

Job title: Patient Care Counselor

Company: Indegene Private Limited

Job description: Greetings from Indegene !!

We are hiring for the role of Patient Care Counselor.

Interested candidates may call/send in their updated resume for the rounds of discussion.

Job details :

Broad Area- 1: Responsible for End to End engagement for Win For Patients

Counsel patients for improved health related outcomes at home visits, hospital OPDs and doctor visit through lifestyle management & exercises.

Ensure execution of PSP in their respective territory as per NP4 approved process flow.

Report adverse event/ market complaints as per the SOP.

Meet patients in regular intervals during pre-infusion, during infusion (if necessary), post infusion, 3 months, 6 months & 11 months post infusion & any other home visit based on patients requirement and basis the laid-out touchpoints.

Responsible to meet HCPs along with the clients TBE to introduce the PSP.

Responsible for achieving set targets for patient enrolment and patient adherence to the therapy.

Manage the compliance and adherence of patients enrolled.

Review and take approvals for financial deviations

Should be able to empathize with Patients.

Provide patient support by coordinating with pharmacists, stockists and direct to Patient stockist

Ensure patient data entry in CRM tool with required details to be filled as per brand requirement

Handle patient queries and providing response from pre-defined FAQs

Broad Area -2: Operational Roles and Responsibilities

Develop relation with physicians at hospital in co-ordination with Takeda Sales team

Capture details related to Adverse Drug Reactions reported by patient in pre-defined templates

Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis

Reporting accurate data to reporting manager on pre-defined timelines and in structured manner

Attending Review calls / Meets with client / internal Leads at regular intervals

Should have good oral and written communication in English and vernacular language as the location base

Should be flexible to adapt and travel on Adhoc work related requirements.

Should be a self-starter and capable of working in team

Coordinate and Run review for work allocated with clients, internal teams as assigned

Execute Small/Medium size Project Tasks and schedules

Participate in People Practices – welcoming, communication, apply leaves for individuals

Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis

Coordination with internal stakeholders to run the operations seamlessly

Broad Area – 3: Training & Self Development

Participate in trainings and learn through hands-on experience on the job.

Volunteer in training programmes to develop skills in areas relevant to the job in addition to the areas of interest.

Broad Area – 4: Compliance to quality, confidentiality and security of data. * Responsible to strictly adhere to quality standards, confidentiality and security policies of Indegene

  • Responsible to strictly adhere to quality, standards, confidentiality of client

Education :

MSW, BSc nursing, Dietician, Nutritionist, Bpharm, MPharm,,

Other details

Expected salary:

Location: Ahmedabad, Gujarat

Job date: Wed, 05 Jan 2022 08:00:59 GMT

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