Job title: Mgr-Customer Relationship Mgmt
Company: Jubilant Pharmova Limited
Job description: Jubilant Pharma Limited is a global integrated pharmaceutical company offering a wide range of products and services to its customers across geographies. We organise our business into two segments, namely, Specialty Pharmaceuticals, comprising Radiop
Jubilant Pharma Limited is a global integrated pharmaceutical company offering a wide range of products and services to its customers across geographies. We organise our business into two segments, namely, Specialty Pharmaceuticals, comprising Radiopharmaceuticals (including Radio pharmacies), Contract Manufacturing of Sterile Injectable, Non-sterile & Allergy Therapy Products, and Generics & APIs, comprising Solid Dosage Formulations & Active Pharmaceutical Ingredients. Jubilant Generics (JGL) is a wholly – owned subsidiary of Jubilant Pharma. JGL in India has Research & Development units at Noida and Mysore. It has two manufacturing facilities one at Mysore, Karnataka and another at Roorkee, Uttarakhand, engaged in APIs and Dosage manufacturing, respectively. The manufacturing location at Mysore is spread over 69 acres and it’s a USFDA approved site engaged in manufacturing of APIs, and caters to the sales worldwide. API portfolio focusses on Lifestyle driven Therapeutic Areas (CVS, CNS) and targets complex and newly approved molecules. The company is the market leader in four APIs and is amongst the top three players for another three APIs in its portfolio helping it maintain a high contribution margin. The manufacturing location at Roorkee, Uttarakhand is state of the art facility and is audited and approved by USFDA, Japan PMDA, UK MHRA, TGA, WHO and Brazil ANVISA. This business focusses on B2B model for EU, Canada and emerging markets. Both manufacturing units are backward- integrated and are supported by around 500 research and development professionals based at Noida and Mysore. R&D works on Development of new products in API, Solid Dosage Formulations of Oral Solid, Sterile Injectable, Semi-Solids Ointments, Creams and Liquids. All BA/BE studies are done In house at our 80 Bed facility which is inspected and having approvals /certifications from The Drugs Controller General (India) and has global regulatory accreditations including USFDA, EMEA, ANVISA (Brazil), INFRAMED (Portugal Authority), NPRA(Malaysia), AGES MEA (Austria) for GCP and NABL, CAP accreditations for Path lab services. JGL’s full-fledged Regulatory Affairs & IPR professionals ensures unique portfolio of patents and product filings in regulatory and non-regulatory market. Revenue of Jubilant Pharma is constantly increasing and during the Financial Year 2018 -19 it was INR 53,240 Million as compared to INR 39,950 Million during the Financial Year 2017-18. Kindly refer for more information about organization. Job Description:- SCOPE: The jobholder shall be responsible for cascading the direction of the VP and Business Head ensuring achievement of budgeted sales targets through implementation of CRM activities. The jobholder along with Business Head will devise plans to introduce newer ways of CRM and data insights. PRINCIPAL TASKS & RESPONSIBILITIES : Maintain & strengthen Customer business & psychographic database for the Key Customer base Generate fortnightly business reports from customer database and provide insights to Business/Sales Head Generate monthly sales analytics & report on engagement and ROI Extend backend & administrative support to businesses for CRM function & activations related to CME participations, hospital grants & honorariums Co Strategize & plan yearly customer engagement initiatives in line with business strategy Calendarize Customer engagement programs across IBP along with business Ensure CRM SOP compliance as laid down for each customer engagement initiative Coordination with business verticals & sales force for various CRM programs Control of overall expenses within budget for all CRM initiatives Maintain MCI Compliance to good CRM & Marketing practices Innovate newer ways of customer engagement for IBP strengthen Direct Marketing channels for IBP within the IBP CRM function Work with Sales and Business Head on key SFE KPIs for sales teams and provide sales and business analytics and dashboard Qualification & relevant experience: Desirable: MBA or equivalent from a reputed school with a work experience of 8-10 years. Experience: Should be from the Pharma or Healthcare industry Candidate should be well versed with current CRM practices in Pharma CVD business CRM experience will be an added advantage
Location: Mumbai, Maharashtra
Job date: Thu, 03 Feb 2022 23:03:44 GMT
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