Job title: Lab Support Engineering Manager

Company: Dell

Job description: Job Description : Lab Support Engineering Manager Lab Support Engineering is at the heart of a worldwide lab operations team providing 24×7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are

Job Description : Lab Support Engineering Manager Lab Support Engineering is at the heart of a worldwide lab operations team providing 24×7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development. Join us to do the best work of your career and make a profound social impact as a Lab Support Engineering Manager in Bangalore India. What you’ll achieve As a Lab Support Engineering Manager you will be responsible to support Network Operations Center and provide quick incident response and remediation. You will work with engineering to help support production environments and critical infrastructure. Responsible for the scheduling, staffing, supervision and development of employees in assigned area Provides mentoring, coaching, and performance feedback on assigned personnel Work with cross-functional teams, globally, and across cultural boundaries Provides regular business reporting and metrics to management and team members Develops innovative solutions to complex technical, business and process challenges Responsible to support Network Operations Center and provide quick incident response and remediation Apply business impact analysis techniques to evaluate impact of high severity problems and/or potential impact of proposed changes Creates and ensures service and quality standards are met or exceeded Constantly seek clarification and current resolution status and actions plan(s) to ensure accurate and concise communications Work with all Dell teams in the achievement of the strategic and operational objectives of the group Manages the activities and leads the personnel associated with providing technical services to internal customers by identifying and prioritizing incident management and request fulfillment Maintain and ensure preventative actions transpire into appropriate backlogs for improvements Maintain a working knowledge of all documented processes and procedures related to application services and infrastructure Monitor and identify patterns and trends based on data from critical components Proactively manage and support critical production environments that include Application lifecycle management tools, infrastructure, and networking components Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements 4+ years of relevant experience or equivalent combination of education and work experience. Strong technical background across multiple disciplines: networks products and protocols Enterprise Storage and Enterprise servers (Chassis and blades) Disaster Recovery and backups Technical background in DevOps supporting Application Lifecycle Management (ALM) tools Ability to communicate complex technical information to all stakeholders, including those who do not have a technical background Strong Command, negotiation, problem-solving, influencing and relationship management skills Ability to summarize complex technical incidents to an executive level summary in real-time Ability to work multi-threaded within tight time constraints. Ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules, and priorities Strong communication and presentation skills. Proficiency in data analytics Desirable Requirements Technical writing skills Ability to work in a high-pressure environment. Site Reliability Engineering skills ServiceNow working knowledge Infoblox working knowledge Configuration Management Proactive monitoring tools Here’s our story now tell us yours Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 . Application closing date: DD Month YYYY Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .

Expected salary:

Location: Bangalore, Karnataka

Job date: Sat, 05 Feb 2022 23:46:08 GMT

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