Job title: Customer Support Dentist
Company: MANFRONT STAFFING SERVICES PRIVATE LIMITED
Job description: We are hiring Customer Support Dentist/Fresher BDA for a reputed Dental & Home smile solution company.
JOB Title- Customer Support Dentist
Experience- 0-3 Years
1. Handle about 50-60 calls of customers on-boarded by sales team (Smile correction/
2. The initial call will be primarily to book delivery followed by issue resolution and query
Handling on successive calls
3. Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving
delivery and service quality norms
4. Handle dental specific queries pertaining to our services. Overall Problem solving for
patients and coordination as necessary. Handle any operations related activities that
may be required.
5. Tabulate and record responses from all customers on excels. Generate relevant
reports from the same.
6. Schedule appointments for patients and coordinate with the required doctor who
shall visit the patient
7. Follow up to ensure that appropriate actions were taken on customers’ requests. Refer
unresolved customer grievances or special requests to designated departments for further
Analyze quality of calls and strive for improvement
1. 0-3 years of experience in Dentistry.
2. Bachelors Degree in Dentistry
3. Excellent communication skills, both written and verbal
4. Strong problem solving and analytical skills
5. Self-driven, comfortable with a fast-paced, always-on, highly ambiguous
6. The capacity to grasp quickly and self-learn
– Budding team with ample opportunities for growth
Location: Mumbai, Maharashtra
Job date: Wed, 22 Dec 2021 08:52:54 GMT
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