Area Operations Manager – Offline Business

  Paramedical Vacancy

Job title: Area Operations Manager – Offline Business

Company: Lenskart

Job description: Role : Area Operations Manager

Direct Reportees : Store Managers

Interactions : Internal and External Stakeholders

Location : Pan India

ROLE CONTEXT: To increase the business by driving sales and customer experience through developing and coaching your team and installing SOPs so that we become a major destination brand and industry leader.

Area of responsibility

  • Finance – Manage and deliver the KPI’s – Sales, Shrinkage, Commerciality, Customer Service, Standard
  • All financial budgets are achieved
  • Payroll & Shrinkage budgets are achieved
  • People – Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers
  • A plan in place for recruitment that reflects trends in the industry
  • All staff have received a performance review
  • A training plan is evident for each Sales Executive, Optometrist & the SM in your team (where applicable)
  • A development plan is evident for each of the staff members in your team
  • Absence is in line with company target
  • Absence is in line with company target
  • Customers – Deliver the shopping experience that our customers demand
  • Every customer is approached and has a great service experience
  • New initiatives are successfully implemented in your area.
  • All customer complaints are resolved.
  • • Operation – Ensure the smooth operations of your areas
  • Eye Testing Quality
  • Achieving all operational KPI’s
  • Delivers a commercially well laid out store
  • Customer Service levels are achieved.
  • Departmental standards are consistently achieved
  • Customer Service levels are achieved

Person Specifications

  • Full Time Graduate / Post Graduate with 5+ years of relevant experience into retail industry
  • Very strong communication skills- both written and verbal and must be a good orator
  • Should have hands on experience working on Microsoft Office – Including Excel, PPT & Word
  • Sales oriented

Competencies & Traits

  • Influencing Skills
  • Problem Solving & Decision Making
  • Planning & Organizing
  • Project Management with Collaboration and Inclusion
  • Communication Skills • Extroversion & Approachability
  • Leadership • Financial & Business Acumen
  • Customer Obsession
  • Assertiveness
  • Self-Motivated & Resilient
  • Managing Pressure & Setbacks
  • Process Orientation

Expected salary:

Location: India

Job date: Fri, 04 Feb 2022 00:00:49 GMT

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