Job title: Technical Support Engineer
Company: Incedo
Job description: Company Overview
Company Overview
Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
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Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
Role Description
Role Description:
Service Desk Engineer will provide support to end users over phone, email and chat support. The person will be responsible to understand, troubleshoot and resolve day to day IT issues for customers. The role requires excellent communication skills both verbal and written with basic understanding of technical issues.
Role and responsibilities
- 24×7 Level 1 Helpdesk – ISP connectivity, desktop, OS, VPN, authentication, security remote support through voice, chat
- Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application (billing/data center).
- Hands on experience in incident management tools – ServiceNow, GSuite, Microsoft Office.
- International (US, EU, Australia) Inbound voice and chat experience. Accent trained.
- Responsible for solving customers technical queries and assist customers with Hardware and Software issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration, password reset
- Create and log tickets for customers in the ticketing tool
- Provide remote support to customers using remote assistance tools
- Talk clients through a series of actions, either via phone, email or chat, until their technical issue is resolved
Skills
- Understanding of computer systems and networking concepts
- Exceptional verbal and written communication skills
- Multitasking with an ability and experience in managing multiple tasks and projects
- Comfortable working in shifts, and US time zone.
Qualifications
- Graduation/BE, diploma/certification in networking/ hardware.
- Good to understanding of ITIL conce
Company Value
Company Value
We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Expected salary:
Location: Hyderabad, Telangana
Job date: Wed, 06 Jul 2022 06:20:11 GMT
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