Job title: Technical Team Leader

Company: Infosys

Job description: Job Description : Responsibilities . Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc. . Coach and help develop team members help bridge knowledge gaps and overcome

Job Description : Responsibilities . Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc. . Coach and help develop team members help bridge knowledge gaps and overcome skill and will issues . Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution . Regularly formulate and execute internal and external governance . Effectively handle client escalations and formulate actions to resolve any concerns . Work with the operations managers to obtain necessary resources like training and support for the team’s requirements . Conduct quality assessment of agents’ performance and formulate trends for performance improvement of agents & teams . Experience in managing an IT helpdesk/ID and Access Management, Active Directory and Power Shell Scripting skill set is a must . Knowledge of the concepts of computer and mobile hardware . Able to gather disorganized data into usable knowledge articles . Experienced in creating reports and dashboards using various productivity tools like Excel and PowerPoint. Preferred Skills: Customer Service->Technical Voice

Expected salary:

Location: Bangalore, Karnataka

Job date: Mon, 04 Jul 2022 22:56:03 GMT

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