Job title: Technical Support Analyst

Company: Iongroup

Job description: Technical Support Analyst Responsibilities Perform technical investigation of client incidents, regularly communicating status and risk either directly to the client or through ION’s Business Desk Escalate to and work alongside development and impl

Technical Support Analyst Responsibilities Perform technical investigation of client incidents, regularly communicating status and risk either directly to the client or through ION’s Business Desk Escalate to and work alongside development and implementation teams to ensure incident impact is mitigated in the shortest time possible Perform and document full root cause analysis Log, prioritize, and manage incidents within ION’s IT Service Management tool, ensuring they are regularly updated and accurately reflect the current state of investigation Develop technical, functional, and business knowledge required to investigate and resolve incidents Liaise with internal groups as necessary, including Development, Implementation, and Infrastructure teams Provide technical assistance during new installations on-site Build and maintain strong client relationships Ability to work effectively within a team with minimal supervision Willing to work in shifts, weekends and Indian bank holidays, for maintenance work Requirements Computer Science degree (or equivalent) 2-7 years’ experience in a similarly fast paced industry Strong analytical, reasoning and decision-making skills First class written and spoken English Excellent understanding of computer operating systems (Windows/Linux/Unix), networks, and SQL/databases Drive, initiative and commitment Execution, productivity, rigor and attention to detail Teamwork, reliability and collaboration Lateral thinking and good judgment Ability to communicate confidently and concisely using business acumen About ION: We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world’s largest companies use our solutions. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. . Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. . Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. Learn more at .

Expected salary:

Location: Noida, Uttar Pradesh

Job date: Sat, 27 Aug 2022 22:53:09 GMT

Apply for the job now!