Job title: Technical Solution Analyst II
Company: Cerner
Job description: Business Unit
AMS Production Support
Job Description
We are excited to hire a Technical Solution Analyst II, at Oracle Cerner. As Technical Solution Analyst II, you will perform more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations, You will collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals. Additionally, you will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.
Org
Mgd Svcs – AMS
Additional Information
All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
Career Level
Professional
Company Overview
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
Org Unit
Global Services
Qualifications
Basic Qualifications:
- At least 6 years of total combined related work experience and completed higher education, including:
- At least 1 year of customer service, call center, hospitality, and/or technical support work experience
- At least 5 years of additional work experience directly related to the duties of the job and/or completed higher education, including:
- Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience
Preferred Qualifications:
- At least 2 to 4 years of experience in SQL & application support, Client/customer support, troubleshooting, incident management, Problem management & Change Management.
- Willing to work in the shift of 5 PM – 2 AM IST.
- Should have excellent Communication Skills and be able to interact with stakeholders in different regions of the world.
Associate Type
Regular
Job Level
Professional 2
Working Environment
Hybrid & Onsite: No Relocation Assistance Offered
Job Function
Support Services & Operations
Government Job
NO
Working Environment Description
This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid
Expected salary:
Location: Bangalore, Karnataka
Job date: Thu, 27 Oct 2022 04:26:04 GMT
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