Job title: Technical Process Executive
Company: Infosys
Job description: Job Description : Responsibilities . Providing level 1/1.5 support to users contacting Service Desk . Adherence to defined Ms Amlin procedures as documented in Knowledge Management database . A professional approach in both verbal and written commun
Job Description : Responsibilities . Providing level 1/1.5 support to users contacting Service Desk . Adherence to defined Ms Amlin procedures as documented in Knowledge Management database . A professional approach in both verbal and written communications . Identify improvements to ways of working . Possess demonstrable knowledge of modern IT workplace applications Technical and Professional Requirements: . Experience of using appropriate IT technology, methods, principles and equipment such as: . Office 365 . Microsoft Office products . Citrix . Win8 / Win10 . Telephony Systems – TBD . Active Directory . MS SharePoint . ServiceNow . Desirable ITIL Foundation skills . Identify and propose continual service improvements to ways of working and support processes to line manager Preferred Skills: Customer Service->Regular Chats,Customer Service->Technical Voice
Expected salary:
Location: Pune, Maharashtra
Job date: Fri, 01 Jul 2022 22:58:55 GMT
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