Job title: Technical Planner – Site
Company: Vestas
Job description: Professional | Full-Time | Field Operations
Vestas is the world leader in wind technology and a driving force in the development of the wind power industry. Vestas’ core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and join us at Vestas!
Service APAC –
Service India –
Service Operation North
Customer Service Department handles Post-sales Service Operations to meet the contractual obligations with customers.
Responsibilities
- Create work orders from system or manually
- Work order context clearly specified, enriched with relevant information (standard WO information and guidelines for Technicians and Dispatchers if applicable) and ready to be planned and scheduled
- Customer specifics considered in technical planning.
- Triggering Technical Support for complex jobs.
- Verify if the customer is entitled for a service or not
- Upstream support role involved for quotation creation
- Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation & updates)
- Create work orders from system or manually
- Perform an entitlement check via system support and identify T&M opportunities
- If the entitlement is not recognized by the system – clarify the status with Contract Manager
- Take customer specific clauses into consideration when planning
- Technically Plan a Work order (map a work type / task list or manual planning: Define and search out all required materials, tools, services and resources)
- Identify CIM opportunities and link work order (if applicable)
- Reassign a work order to Technical Support Engineers if advanced planning is required OR to Upstream if commercial clarification is required
- Forward work order to the next role
Qualifications
- Bachelor’s Degree/ Diploma with Planning skills.
- Experience in technical planning / resource planning.
- Previous experience in customer support and maintaining long-term customer relationships
- Professional verbal and written communication skills in English.
- Strong attention to detail and execution excellence.
- Strong interpersonal and stakeholder relation skills.
- Able to effectively collaborate with stakeholders at all professional levels, performs as a champion for change management initiatives and ability to respectfully follow supervision.
- Experience with MS office, Advanced Excel, SAP, Sales force and CRM systems.
Competencies
- High Quality of planning and organizational skills
- Technical background with experience in wind turbines is preferably.
- Good understanding of entitlement / commercial customer specifics.
- Ability to evaluate numerical data and identify trends.
- Ready to read into technical documentations and drawings
- Affinity to work according to processes and navigate in technical (commercial) related systems
- Structured and detailed working approach
- Self-organization / good time management and stress resistant
- Technical communications skills
What We Offer
Vestas provides an open, respectful, and global culture, an attractive compensation package, and long-term career development. We care and respect all employees and will offer: On the job training, A ideal platform for professional and personal development, Bonus Program &, etc. In return, we expect you to go the extra mile to achieve results.
Additional Information
Your primary site location will be anywhere in Gujarat
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 30th November 2022
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our to receive notifications on new and relevant postings.
Expected salary:
Location: Chennai, Tamil Nadu
Job date: Fri, 04 Nov 2022 06:00:12 GMT
Apply for the job now!
