Technical Consulting Engineer SP (4-7 Years)

  Paramedical Vacancy

Job title: Technical Consulting Engineer SP (4-7 Years)

Company: Cisco Systems

Job description: Who You’ll Work With?

The business Entity

Cisco Customer Experience (CX) organisation’s Mission is to accelerate customer success through innovative services and world class people, partner, processes & tools. Services led interactions are key differentiator to maximize the value of Cisco’s solution to customer.

You will work with Cisco’s Service provider customer. You will be collaborating with other CX delivery teams, product engineering, Sales Organization teams to help improvement in product serviceability, feature of new products and solutions and implementation support. You will also work with global TAC Center to delivery seamless experience to customers.

Who You Are

We need a teammate and natural innovator who can drive resolution of customer issues, improved customer experiences with products, technologies, and solutions by demonstrating technical excellence, collaboration, and ownership in all aspects of customer problem resolution. Deliver best in class TAC support.

Minimum Qualifications

  • Typically requires Bachelor degree in a technical field(CS/EE preferred) or equivalent plus 5-8 years related experience.
  • Professional level (e.g. CCNP) or Expert level (CCIE) is added advantage.

Desired Skills

  • Working level knowledge Technologies used by Service provider network like Routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN.
  • Previous experience in Enterprise or Service provider Network in areas of deployment/migration/support.
  • Has working knowledge of software programmability, automation, orchestration and/or virtualization.
  • Knowledge on Cisco Routing products and CLI (Command line interface) is required.
  • Effectively communicates skills in English Language (verbal and written).

What you will do

  • Remotely resolve customer issues over email, phone or using collaborations tools such as Cisco Webex.
  • Immediately engaged with customer to provide recommendation to network/service down situation.
  • Engage Team Leads effectively to resolved complex issues.
  • Use Cisco lab to replicate customer reported issues and test software fixes provided by engineering team.
  • Document troubleshooting procedure for new and common problems to help junior engineers.
  • Work with Technical leaders to support automation and innovation efforts.
  • Work with team to support each other and focus on achieving key performance indicator and Operational goals.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Expected salary:

Location: Bangalore, Karnataka

Job date: Fri, 21 Oct 2022 22:40:47 GMT

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