Technical Consulting Engineer – SD-WAN

  Paramedical Vacancy

Job title: Technical Consulting Engineer – SD-WAN

Company: Cisco Systems

Job description: What You’ll Do

Support Service Engineers provide expert level technical services on a worldwide basis both remotely and on-site for SD-WAN Solutions to Viptela customers and partners. These services cover every phase of the post-sales customer lifecycle: plan, build, and run.

Who You’ll Work With

The Cisco Network SD-WAN solutions team is a dynamic group of technologists passionate about a wide variety of subjects. We love sharing our knowledge and not a day goes by where we do not learn something new from our peers. Our culture thrives on collaboration and teamwork. This small but growing team supports a diverse range of innovative products both Cisco and select partner technologies giving customers a personal single point of contact for issue resolution. Our customers bring us new and exciting challenges and we drive these cases to resolution with our passion to provide our customers with not just an answer but also the best answer, as fast as possible across many technologies.

Who You Are

  • Typically requires university degree equivalent along with 5+ years of experience in networking industry especially in support environment.
  • R&S related certifications (CCNP, CCIE)
  • Deliver expert level technical assistance and troubleshooting for resolving critical customer hardware and software issues
  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
  • Effectively utilize moderate to complex lab setups to recreate and solve problems
  • Use professional expertise to identify and lead support initiatives to improve the supportability of processes and solutions
  • Submit complete and correct software defect reports in his or her area of expertise
  • Act as a technical expert and provides support on a worldwide basis
  • Provide systems/product training both internally and externally and knowledge base material
  • Document all actions taken toward resolving customer issues in customer contact tracking database
  • You can handle a wide range of technical support problems-from simple application or network configuration fixes to deeply complex troubleshooting and problem resolution
  • Work with minimal supervision and exercise discernment within defined procedures to figure out appropriate action
  • Excellent collaboration, crisis management and communications skills
  • Working with customers, you can calmly handle critical network problems and can describe complex topics in a way that is appropriate to the expertise of the customer.
  • You have strong technical, analytical and troubleshooting skills and be able to resolve the root cause of network problems
  • Review customer data in the form of network topologies, and crash, log, or other diagnostic files for anomalies
  • You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
  • You are able to effectively engage resources outside their team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers

Minimum Qualifications: You possess a fundamental working knowledge of computer and networking industry, products and protocols including:

  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8 years related experience or MS in a technical field (CS/EE preferred)
  • Minimum experience of 3-5 years in WAN Architecture
  • Routing Protocols such as BGP and OSPF
  • Understanding of Linux systems
  • Understanding of virtualization technologies such as VMWare and KVM
  • Understanding of Cloud Technologies such as AWS, Azure, and Openstack
  • Understanding of security technologies, digital certificates, X.509, IPSec, TLS, SSL

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. Opportunities for career growth at Cisco will be bold, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Expected salary:

Location: Bangalore, Karnataka

Job date: Thu, 14 Jul 2022 22:20:19 GMT

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