Technical Analyst

  Clinical Research

Job title: Technical Analyst

Company: Experian

Job description: Company Description

Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Job Description

Responsible for ensuring the successful maintenance of application Production systems. Working with a team of Technical Analysts, Database Administrators and IT team members you will investigate, manage and provide solutions to client queries and be part of a team that builds, implements and support new client systems as designed by the Business Support and Business Analyst teams. Provide strong support guidance to Junior Technical Analysts for day-to-day duties. Work with clients carrying out technical elements; technical implementation, enhancement, Automation, Resiliency, Issues, problems and changes for Experian Live solutions.

Management & Admin

  • Responsible for ensuring their own objectives are met.
  • Provide technical guidance to junior analysts.

Technical

  • Responsible for ensuring processes are in place and are adhered to.
  • Understand end-to-end infrastructure and application ecosystem to help build tools that can aid day-to-day operations work.
  • Active involvement in production issues towards quick resolution.
  • Active involvement in system build & deployment.
  • Part-take in continuous research and design of automated solutions with the application support space.
  • Responsible for the identification and implementation of technical service improvements.
  • Strong in at least 1 Product

Customer Management

  • Strong Customer service skills, support and Incident management, while working to tight contractual SLAs. Dealing with both clients directly and other Experian business teams
  • Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.
  • Investigation into production issues. To work with Sr. Technical Analyst/Lead Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities identifying and implementing corrective/follow up actions. Updating the Incident database to reflect the current position.
  • Provide technical analysis to customers and business teams regarding support incidents.
  • To provide out of hours support (24×7) as part of the on-call team and be prepared to work in shift patterns

Knowledge Sharing

  • Mentor less experienced members of the team to ensure constant knowledge growth of the team
  • Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology

Qualifications

Excellent analytical and problem-solving capabilities

  • Strong experience in Oracle/SQL Server RDBMS.
  • Proficient in at least one programming language.
  • 3-4 years of development/support experience.
  • Knowledge of Java, Webservices and App Servers (Apache Tomcat, Websphere) is preferred.
  • Strong communication skills
  • Strong knowledge of Windows Environments(2008, 2012, 2016).
  • Strong understanding in JSON, XML, WSDL, XSL, XSD
  • Linux/unix would be a plus.

Education

  • IT Degree level required
  • IT Certificates in the domain knowledge desirable
  • ITIL certification is desirable.

Additional Information

  • Helping clients solve complex business problems makes your heart race
  • Consulting is most likely in your DNA
  • You enjoy working with senior management to set strategic direction
  • You are great at defining objectives and approaches for critical assignments.

Experian Careers – Creating a better tomorrow together

Expected salary:

Location: Kurla, Maharashtra – Mumbai, Maharashtra

Job date: Wed, 26 Oct 2022 04:04:38 GMT

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