Job title: Systems Specialist- PV Help Desk

Company: GlaxoSmithKline

Job description: Job Description : Site Name: Bengaluru Luxor North Tower Posted Date: May 12 2022 Ready to help shape the future of healthcare? At GSK, we have already delivered unprecedented change over the past four years, improving R&D, becoming a leader in Cons

Job Description : Site Name: Bengaluru Luxor North Tower Posted Date: May 12 2022 Ready to help shape the future of healthcare At GSK, we have already delivered unprecedented change over the past four years, improving R&D, becoming a leader in Consumer Healthcare, strengthening our leadership, and transforming our commercial execution. Now, we’re making the most significant changes we’ve made to our business in over 20 years. We’re on track to separate and create two new companies in 2022: New GSK with a leading portfolio of vaccines and specialty medicines as well as R&D based on immune system and genetics science and a new world-leading consumer healthcare company of loved and trusted brands. With new ambition comes new purpose. For New GSK, this is to unite science, talent, and technology to get ahead of disease together – all with the clear ambition of delivering human health impact stronger and more sustainable shareholder returns and as a new GSK where outstanding people thrive. Getting ahead means preventing disease as well as treating it. How we do all this is through our people and our culture. A culture that is ambitious for patients – so we deliver what matters better and faster accountable for impact – with clear ownership of goals and support to succeed and where we do the right thing. So, if you’re ready to improve the lives of billions, join us at this exciting moment in our journey. Join our challenge to get Ahead Together. Job Purpose and Key Responsibilities: Triaging and routing of tickets raised worldwide to the appropriate resolving team Resolution of tickets which requires IT skills. Typical tickets include access management, system support and data requests Maintenance of OASIS Package Configuration Specification (PCS) spread sheets for all business configuration updates from Argus console. Supporting the Incident and Service Request Management for PV Suite of applications e.g. OASIS (Argus, LAM and Argus J), Argus Admin Tool, PVLite, OASIS Reports (Wizards and Custom reports), CSP, PVA Database, IMMS, DST and OSM Accountability: Support: Respond to client or end-user requests by diagnosing and resolving problems and incidents that fall within defined guidelines and/or escalating or transferring problems and incidents to other technical support teams and/or outside vendors as appropriate to ensure ongoing business operations. Knowledge and understanding of user needs when issues are raised and provision of timely and expert resolution and advice. Work across the organization to resolve end-user requests and incidents in a timely manner. Complexity (this is best illustrated for this role by the behaviors needed to perform effectively): Teamwork: Works effectively with others to achieve business goals and objectives. Bridges personal, business and cultural differences to work effectively in team settings. Business Orientation: Understanding of the operational challenges of safety stakeholders and other customers. Recognizes issues and initiatives important to the business in order to facilitate development of business benefits cases and effective prioritization in order to move the business forward. Customer Focus: Understands their (internal and external) customer’s business. Understands customers’ needs and works with them to help solve their problems. Acts quickly to respond to customers’ needs. Communication: Listens to others: actively attends to and conveys understanding of the comments and questions of others listens well in a group. Speaks effectively: speaks clearly and expresses self well in groups and in one-to-one conversations. Writing skills: conveys information clearly and effectively through both formal and information documents reviews and edits written work constructively. Delivers presentations effectively: prepares and delivers clear, smooth presentations carries self well in front of a group. Strong influencing and negotiation skills. Responsibilities: Triaging and routing of tickets raised worldwide to the appropriate resolving team. Resolution of tickets which requires IT skills. Typical tickets include access management, system support and data requests. Typical tickets include access management, system support and data requests. Maintenance of OASIS Package Configuration Specification (PCS) spread sheets for all business configuration updates from Argus console. Clinical studies Code lists Reporting rules Licenses Product family and product System and other configurations Supporting the Incident and Service Request Management for PV Suite of applications e.g. OASIS (Argus, LAM and Argus J), Argus Admin Tool, PVLite, OASIS Reports (Wizards and Custom reports), CSP, PVA Database, IMMS, DST and OSM. Competencies: Good communication skills Good computer skills including Word, Excel, PowerPoint and SharePoint Analytical skills and logical thinking that include: Basic knowledge of SQL and documenting requirements based on end user input Basic knowledge of ITIL Ability to work in shifts Basic knowledge of medical and drug terminology Ability to work with tight deadlines while under pressure, while maintaining a high level of accuracy, attention to detail and integrity. Functions as a team player Ability to work independently with only a moderate level of supervision Customer focus Develops self Education- Bachelor/Master degree (scientific or medically related field is preferred) with a minimum of 0-2 years experience in the pharmaceutical industry in clinical development, pharmacovigilance and information management or equivalent work experience. At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution. .LI-GSK Our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK’s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way. GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKilne (or GSK) group company at any worldwide location. Even if they claim that the money is refundable. If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in ‘gsk.com’, you should disregard the same and inform us by emailing [HIDDEN TEXT], so that we can confirm to you if the job is genuine.

Expected salary:

Location: Bangalore, Karnataka

Job date: Sun, 15 May 2022 22:06:27 GMT

Apply for the job now!