Job title: Senior Technical Support Engineer
Company: Citrix R&D India Pvt Ltd
Job description: We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU! What we’re looking for:
Support Engineer is responsible for responding to and resolving complex customer problems via phone, email and remote access for Citrix products. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. Isolate and provide resolution to customer issues or qualify the customer issue for senior level assistance or other vendor assistance. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Use fundamental technical troubleshooting skills obtained through performance of the role to define and isolate technical issues. Actively participate in some or all phases of the software development and maintenance cycle. These phases include working on customer-based problems dealing with both the Escalation Team as well as Third Level development on reproducing and researching customers issues, troubleshooting, debugging, documentation, building lab environments, software maintenance, and testing.
Roles & Responsibilities
Experience with Microsoft Server Technologies (LDAP, ActiveSync, ISA/TMG)
Microsoft Certified Technology Specialist (MCTS) – Exchange or equivalent experience
Enterprise Mobility Management (EMM) – Apple iOS, Android & Windows
Cisco Certified Network Associate or Equivalent
Blackberry Enterprise Server (BES)
Database Experience MS SQL / MySQL
VMware Certified Professional or Equivalent
Public Key Encryption Infrastructure / SCEP
DNS, DHCP, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, Email
The position requires 1 to 3 years of related experience and/or bachelor s degree in a related field.
Citrix product certification and certification from Networking/Security vendors are also preferred (but not required).
Citrix / MicroSoft / VMware
Citrix XenApp / XenDesktop working knowledge
Virtualization / Cloud working knowledge ( AWS / Azure / ESXi ) What you re looking for:
Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It s a simple philosophy that guides everything we do including how we work. If you re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.
Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk. Functional Area: Tech Support About us:
Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You ll enjoy our workstyle within an incredible culture. We ll give you all the tools you need to succeed so you can grow and develop with us.
Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.
Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html
Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHRcitrix.com for assistance.
If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications. ,
Location: Bangalore, Karnataka
Job date: Tue, 04 Jan 2022 08:08:28 GMT
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