Job title: Technical Consulting Engineer (TAC)- Switching
Company: Cisco Systems
Job description: What You’ll Do
Cisco Support Services ( TAC) is seeking a LAN Switching Technical Consulting Engineer (TCE) for a position with the following responsibilities:
- Should be able to solve TAC cases with no or minimum guidance
- Skilled to handle complex and critical customer call
- Ability to analyse, configure and solve problems in large networks
- Engage and collaborate with multiple stakeholders to resolve customer issues
- Provides consultation to independently tackle complex product and network problems
- Effectively utilizes complex lab setups to replicate customer reported issues
- Submit complete and correct defect reports when deemed fit
Who You’ll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
The Switching TAC team works on complex issues with some of Cisco’s top customers. It’s an opportunity to master the latest technology and products, while working with a technical team with varied strengths. Grow your skills in a dynamic environment and join some of the industry’s brightest minds in deploying and supporting today’s most advanced Internet technologies.
Who You Are
- Should have strong knowledge in Cisco LAN Switching technologies like STP, RSTP, VTP, VSS, MSTP, LACP, VLAN
- Good to have platform level knowledge in 6500, 6800, 4500, 3850, 9000
- Excellent in communications ( verbal and written) and customer handling skills
- Commit to continuous learning, results orientation and teamwork
- Good troubleshooting approach and crisis management skills
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco’s employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.
Expected salary:
Location: Bangalore, Karnataka
Job date: Tue, 05 Jul 2022 22:42:28 GMT
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