Job title: Head -Patient Experience
Company: Practo Technologies Private Limited
Job description: Role: Patient Experience Head Location: Bangalore This role is responsible for executing high quality patient experience operations through a team of online care-coordinators & BD Executives to deliver a high quality surgical care experience. R
Role: Patient Experience Head Location: Bangalore This role is responsible for executing high quality patient experience operations through a team of online care-coordinators & BD Executives to deliver a high quality surgical care experience. Responsibility: Build patient journey for patients requiring surgical care as prescribed by doctors and create operations flows to assist the patients Build and manage a team of online care-coordinators assisting patients throughout the journey Closely work with doctors to create the handover process for patients requiring surgical care from doctors to care-coordinator Enable care-coordinator team with all the required information, tools and training to completely assist the patients Track operational and medical metrics for the care-coordinator team and make processes very efficient & failure-proof Manage the team of BD executives to serve incoming leads Ensure the patient NPS metrics are improving by keep making the processes better for assisting the patients Requirements: 5+ years of in-patient management experience or experience of managing central teams assisting patients Tier-1 college graduate with strong healthcare experience or MBBS/ BDS with Hospital Administration MBA Strong understanding of in-patient journey, procedure cost & insurance requirements and different surgical categories HIgh process centricity and good understanding of operational metrics for virtual support teams Leadership skills to build and manage high performance team of care-coordinators Obsessive about great customer experience throughout the journey Qualifications: MBBS/BDS + Hospital admin MBA Experience: 5+ years experience at Hospitals Ops Experience in managing inpatient & surgical cases Managers at large hospitals or managing admission/discharge processes etc
Expected salary:
Location: Bangalore, Karnataka
Job date: Fri, 10 Jun 2022 22:57:16 GMT
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