5A_Technical Manager

  Clinical Research

Job title: 5A_Technical Manager

Company: Incedo

Job description: Company Overview

Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
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Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Role Description

Role Description
The ideal candidate is a hands-on experience in IT Services and Project Management. They must be at ease working in an agile environment. The person should be a self-motivated person with a passion for problem solving and continuous learning.
Role and responsibilities

  • Work with stakeholders to collect requirement, define scope, plan schedule, quality, resources and identify risks.
  • Ensure adherence to service process & procedures and monitored it closely with concerned teams.
  • Work with various teams towards requirement gathering, documentation, testing and deployment and production support.
  • Responsible to create process documents and get approvals/ sign-off from the operations team.
  • Proactively engage with all the stakeholders to keep all the project documents updated and approved.
  • As part of Service Assurance worked with the IM & service desk teams to identify faults in the network and resolve these issues in a timely manner so as to minimize service downtime.
  • Proactively pinpoint, diagnose and resolve service quality degradations or device malfunctions before subscribers are impacted.
  • Coordinating for major hardware and software upgrades / changeovers etc. in the network.
  • Setting up facilities as per the defined scope of work; inclusive of site survey, installation & commissioning of network management center.
  • Designing & implementing Network Operating Centers entailing network planning, Infrastructure & System Design, and its subsequent operations, optimization and maintenance.
  • Arrange and lead Cross Functional Team calls, Conduct Continuous analysis and provide recommendation for the improvements for identified issues.

Technical skills requirements

  • Having good experience of IT Service Operations.
  • Work with stakeholders to collect requirement, define scope, plan schedule, quality, resources and identify risks.
  • Co-ordination with different designers, developers and different technical teams in case of issues. Provide resolution of the issue and worked towards closure.
  • Work with various teams towards requirement gathering, documentation, testing and deployment and production support.
  • Accountable for accuracy of the project documents and getting the changes approved from all the stakeholders.
  • Proactively engage with all the stakeholders to keep all the project documents updated and approved.
  • As part of Service Assurance worked with the IM & service desk teams to identify faults in the network and resolve these issues in a timely manner so as to minimize service downtime.
  • Proactively pinpoint, diagnose and resolve service quality degradations or device malfunctions before subscribers are impacted.
  • Designing & implementing Network Operating Centers entailing network planning, Infrastructure & System Design, and its subsequent operations, optimization and maintenance.

Nice-to-have skills

  • Excellent Communication Skills.
  • Innovative thought process.

Qualifications

  • Any Graduate or above.
  • Having 7-8 years of experience in relevant profile.

Company Value

Company Value

We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Expected salary:

Location: Gurgaon, Haryana

Job date: Wed, 06 Jul 2022 06:33:45 GMT

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